Associate Manager - Central Reservations

LuxUnlock Private Villas; Chennai; Vor Ort; INR 500.000 - 650.000; Vollzeit

Benefits dieser Stelle

Familiarisation trips to properties

Role with responsibility from Day 1

Growth with Luxunlock

Zusammenfassung

Luxunlock Private Limited is a hands-on, client-facing reservations role where you will manage the full guest journey from first enquiry to confirmed booking across phone, WhatsApp, email, and OTA platforms. You will handle reservations for a selected cluster of properties and report to the Head of Sales.

You will oversee real-time availability, rate quotations, and bookings, while maintaining daily dockets and producing weekly revenue summaries.

Qualifikationen

• Minimum 1 year in reservations/front office/guest relations at luxury heritage property.
• Familiar with DJUBO; we can train you if needed.
• Experience managing OTA listings (Booking.com, Airbnb, or similar).
• Excellent written and spoken English for a premium brand.
• Tamil or Kannada language skills are an advantage.

Aufgaben

• Handle inbound reservation enquiries across phone, WhatsApp, email, and OTA platforms.
• Check real-time availability, provide rate quotations, and guide guests through booking decisions.
• Process bookings, issue confirmations, and manage amendments and cancellations.
• Send pre-arrival communications to confirmed guests — 7 days and 48 hours before check-in.
• Manage Booking.com listings for assigned properties — availability, rates, content, and guest review responses.
• Maintain the daily reservations docket and share it with the Head of Sales each morning.
• Produce a structured weekly reservations report — enquiry volume, conversion, source of business, and revenue summary.
• Support billing, invoicing, and debtors reconciliation with the property accounts team.
• Undertake familiarisation trips to our properties to build first-hand product knowledge.
• Escalate any guest issues, complaints, or exceptions immediately and appropriately.

Kenntnisse

Reservations experience

DJUBO proficiency

OTA listings management

English proficiency

Tamil/Kannada language

Attention to detail

Multichannel inbox management

Independent worker

Google/Microsoft Office

Boutique heritage hospitality interest

Tools

DJUBO

Jobbeschreibung

Luxunlock Private Limited is a full-stack hospitality operator specialising in the exclusive management and marketing of private villas and heritage homes across India. Founded in 2020, we manage a portfolio of 30+ remarkable properties—restored century-old residences, plantation bungalows, hill cottages, and coastal villas—across Southern India, Gujarat, and Sri Lanka. In most cases, we manage each property's assets, staffing, and guest experience, but we handle all sales, marketing, and reservations exclusively.

We chose every home in our collection because it tells a story. Vernacular architecture, sustainable design, heritage character, and a deep connection to place are the hallmarks of what we represent. Layered on top is a small, high-calibre team drawn from India's top luxury hospitality brands, delivering personalised service in a home-like setting.

THE PORTFOLIO YOU'LL WORK WITH

You will handle reservations for a specific cluster of small bungalows and retreats across Southern India. We personally researched, selected, and brought these homes into the portfolio—each chosen because it offers something a hotel simply cannot.

• Restored heritage residences, plantation bungalows, and century-old homes
• Hill cottages, beachfront villas, and backwater retreats
• Properties in popular destinations (Nilgiris, Kodaikanal, Pondicherry, Coorg, Kerala) and off-the-beaten-track locations
• Homes available for whole-property exclusive use as well as room-by-room bookings

Our guests are design-minded, discerning travellers who choose Luxunlock for something authentic— not a sanitised resort experience. The quality of your response to every enquiry directly shapes their first impression of us.

WHAT YOU'LL DO

This is a hands-on, client-facing reservations role. You will manage the full guest journey from first enquiry to confirmed booking across phone, WhatsApp, email, and OTA platforms. You will handle reservations for a selected cluster of properties and report to the Head of Sales.

• Handle all inbound reservation enquiries across phone, WhatsApp, email, and Booking.com — professionally and within SLA
• Check real-time availability on DJUBO, provide accurate rate quotations, and guide guests through the booking decision
• Process confirmed bookings, generate confirmations, and manage amendments and cancellations
• Send pre-arrival communications to confirmed guests — 7 days and 48 hours before check-in
• Manage Booking.com listings for assigned properties — availability, rates, content, and guest review responses
• Maintain the daily reservations docket and share it with the Head of Sales each morning
• Produce a structured weekly reservations report — enquiry volume, conversion, source of business, and revenue summary
• Support billing, invoicing, and debtors reconciliation with the property accounts team
• Undertake familiarisation trips to our properties to build first-hand product knowledge
• Escalate any guest issues, complaints, or exceptions immediately and appropriately

WHAT WE'RE LOOKING FOR

Experience & Background

• Minimum 1-year experience in a reservations, front office, or guest relations role at a luxury, boutique, or heritage property
• Familiarity with DJUBO or any Property Management / Central Reservations System (DJUBO proficiency is a strong advantage — we'll train you if needed)
• Experience managing OTA listings (Booking.com, Airbnb, or similar) is a strong plus
• Exposure to boutique or small-format luxury hotels, resorts, villas, and retreats is preferred
• Excellent written and spoken English — you are representing a premium brand in every communication
• Proficiency in Tamil or Kannada is a strong advantage given the destinations and guest base we serve
• Warm, assured, and polished communication style that reflects the property's character without being stiff or scripted
• Meticulous attention to detail — wrong dates, names, or rates are not acceptable at this level
• Organised self-starter who can manage a multi-channel inbox without missing anything
• Comfortable working independently with minimal supervision once onboarded
• Proficient with Google Suite and Microsoft Office, comfortable working with spreadsheets, and confident with commercial mathematics
• Genuine interest in India's boutique and heritage hospitality segment

WHAT WE OFFER

• A front-row seat to the world of luxury hospitality reservations
• Familiarisation trips to our properties — you'll experience the homes you sell
• A role with genuine responsibility from Day 1 — this is not a training seat
• The opportunity to grow with Luxunlock as we expand our property portfolio in India