Hospitality Operations & Training Associate — Zo House

Zostel; Bengaluru; On-site; INR 279,000 - 390,600; Full time

Benefits offered by this job

Real-world exposure beyond traditional internships

Opportunity to shape hospitality culture

Job summary

A leading community hospitality brand in Bangalore is seeking a Hospitality Operations & Training Associate for its Zo House location. This position is ideal for fresh hospitality graduates passionate about guest service. As a trainee, you'll help improve daily service standards, guide the staff in maintaining cleanliness, and ensure guest satisfaction. Join us to gain hands-on experience in shaping a modern hospitality culture while learning and growing early in your career.

Qualifications

• Passionate about guest experience and people-first service.
• Detail-oriented with a strong eye for presentation and cleanliness.
• Excited to learn, take ownership, and grow in a startup environment.

Responsibilities

• Build and maintain hospitality standards across rooms and common spaces.
• Train staff on room readiness and cleanliness.
• Support teams in delivering excellent guest experiences.
• Conduct regular quality walkthroughs across the property.

Skills

Guest experience focus

Attention to detail

Team guidance

Communication skills

Education

Fresh hospitality graduates

Job description

Hospitality Operations & Training Associate — Zo House

Job Description

About the Role

Zostel is hiring for Zo House, a community-driven living space in Bangalore designed for founders, creators, and modern residents who value strong culture and thoughtful hospitality. Zo House blends the comfort of premium hostel living with the energy of a collaborative community, where guest experience, well‑maintained spaces, and warm human interaction are at the center of everything we do.

This role is a great opportunity for fresh hospitality graduates who want hands‑on experience building real hospitality culture inside a fast‑growing living space backed by Zostel.

Role Overview

As a Hospitality Management Trainee at Zo House, you will work closely with the on‑ground staff while being guided by Zostel’s hospitality approach. You will help shape daily hospitality standards — from how rooms are prepared to how guests are welcomed and supported during their stay.

This is a practical, learning‑focused role where you guide and work alongside staff to improve service quality, presentation, and guest satisfaction.

Key Responsibilities

• Build and maintain hospitality standards across rooms, common spaces, and bathrooms
• Train and guide staff on bed setup, room readiness, cleanliness, and presentation
• Support housekeeping and operations teams in delivering strong guest experiences
• Observe and improve the guest journey from check‑in to daily interactions
• Conduct regular quality walkthroughs across the property
• Help create simple SOPs and training practices aligned with Zostel hospitality values
• Identify gaps in service and suggest improvements to elevate the Zo House experience

Who You Are

• Passionate about guest experience and people‑first service
• Detail‑oriented with a strong eye for presentation and cleanliness
• Comfortable guiding teams and communicating with staff
• Excited to learn, take ownership, and grow within a startup‑style environment

Why Join Us

• Work with one of India’s leading community hospitality brands
• Gain real‑world exposure beyond traditional hotel internships
• Opportunity to shape hospitality culture at Zo House from the ground up
• Hands‑on learning, ownership, and growth early in your career

If you’re someone who believes hospitality is about people, culture, and experience, we’d love to hear from you.

Summary

Zostel is hiring for Zo House, Bangalore — a premium co‑living space for founders & creators. We need a Hospitality Trainee to help build daily service standards, train staff & elevate the guest experience. If you're a fresh hospitality grad who loves people‑first service, we'd love to hear from you.