Hiring Service Scheduler for Mumbai location

Mettler-Toledo International, Inc; Mumbai; On-site; INR 600,000 - 1,000,000; Full time

Benefits offered by this job

Medical insurance for you & family

Telemedicine access

Global collaboration

Growth opportunities

Job summary

Mettler Toledo in Mumbai is seeking a Service Coordinator to handle customer calls, coordinate with customers and plan service engineers’ activities to meet expectations.

Ideal candidates have Diploma/BSc in Instrumentation/Electronics/Electrical or B.Com, 2–5 years SAP CRM/SFDC experience, strong Excel and negotiation skills, and excellent communication abilities. Travel may be involved as required.

Qualifications

• Diploma, BSc - Instrumentation/Electronics/Electrical or B.Com.
• Excellent Written & Verbal Communication Skills.
• Good Negotiator.
• Good knowledge of MS Excel.
• Preferred - Knowledge of SAP and SFDC.
• 2 to 5 yrs Experience, who have worked on SAP CRM/call management / SFDC.

Responsibilities

• Customer call handling & monitoring over email/phone
• Planning Service Engineers' planned activities in co-ordination with Customers' expectations
• Ability to know/learn the geographic territory and travel time estimation
• Customer Satisfaction Measurement
• Analysis of Service Calls data from SAP and SFDC system
• Focus on planned service orders & create advance plan for service engineers
• Leave room for Short Term and dispatching (load factor)
• Quick alignment on last minute installations and other planned orders
• Final review before handing off to calls dispatching team with regular interactions
• Good Planning skills as per available resources & ensure field service productivity

Skills

Customer service

Communication

Negotiation

Excel

SAP/SFDC

Planning

Education

Diploma/BSc in Instrumentation/Electronics/Electrical or B.Com

Tools

SAP

SFDC

Job description

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Our Opening and Your Responsibilities

Responsibilities:

• Customer call handling & monitoring over email/phone
• Planning Service Engineers' planned activities in co-ordination with Customers' expectations
• Ability to know/learn the geographic territory and travel time estimation
• Customer Satisfaction Measurement
• Analysis of Service Calls data from SAP and SFDC system
• Focus on planned service orders & create advance plan for service engineers
• Leave room for Short Term and dispatching (load factor)
• Quick alignment on last minute installations and other planned orders
• Final review before handing off to calls dispatching team with regular interactions
• Good Planning skills as per available resources & ensure field service productivity

What You Need to Succeed

• Diploma, BSc - Instrumentation/Electronics/Electrical or B.Com
• Excellent Written & Verbal Communication Skills
• Good Negotiator
• Good knowledge of MS Excel
• Preferred - Knowledge of SAP and SFDC
• Overall and Specific Experience: 2 to 5 yrs Experience, who have worked on SAP CRM/call management / SFDC

Our Offer to You

• One Team" that thrives on collaboration and innovation
• Opportunities to work with Global teams
• An open, fair and inclusive environment
• Multitude of learning and growth opportunities
• Medical insurance for you & your family, with access to Telemedicine application
• A brand name that is identified worldwide with precision, quality, and innovation.

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us [1] here.

References

Visible links
1. https://www.mt.com/us/en/home/microsites/sustainability/reporting.html