Lead PMO

Kinsfolk Technology Private Limited; Mumbai; On-site; INR 1,500,000 - 2,500,000; Full time

Benefits offered by this job

Guest house accommodation for the 1st-

Job summary

Kinsfolk Technology Private Limited is seeking an IT Project Manager to lead end-to-end IT projects across diverse industries. You will coordinate with customers, internal teams, and vendors to ensure delivery within scope, schedule, budget, and quality, while maintaining high customer satisfaction.

Strong leadership and risk management are essential for success in a dynamic, global client environment. The role reports to the Delivery Manager / Program Manager / PMO Head and requires proactive

Qualifications

• Bachelor's degree in engineering, CS, IT, or related field.
• MBA or PGDM preferred for higher responsibility.
• 6–12 years of IT services or software implementation experience.

Responsibilities

• Plan, execute, monitor and close IT projects per PM standards.
• Manage stakeholders and maintain strong customer relationships.
• Provide timely project status reports and governance documentation.
• Coordinate resources and ensure on-time, on-budget delivery.
• Ensure quality through testing, UAT, and production rollout.

Skills

Project Management

Stakeholder Management

Risk & Issue Management

Budgeting & Financial Tracking

Education

Bachelor's in Engineering/CS

MBA/PGDM preferred

Tools

Microsoft Office Suite

Job description

6-9

Full-Time

About Kinsfolk

Kinsfolk is an IT consultancy and infrastructure services company dedicated to enabling digital transformation and driving business growth through the right technologies and processes. Founded in 2014, Kinsfolk is led by experienced technocrats with strong expertise in IT consulting and project management.

Headquartered in India, Kinsfolk serves clients across the USA, Dubai, Saudi Arabia, and India, catering to industries such as Aviation, BFSI, Retail, Telecom, Defense, and Government institutions.

• Work with industry-leading partners (BMC, Flexera, Entuity, UiPath)
• Opportunity to be part of a fast-growing organization
• Collaborative and innovation-driven work culture
• Competitive compensation and benefits
• Guest house accommodation for the first week in Mumbai
• Exposure to global clients and projects

Job Title

IT Project Manager

Department

Project Management / Delivery

Reports To

Delivery Manager / Program Manager / PMO Head

Job Summary

The IT Project Manager is responsible for planning, executing, monitoring, controlling, and successfully delivering IT projects within the agreed scope, schedule, budget, and quality standards. The role requires effective coordination with customers, internal technical teams, vendors, and management to ensure successful project execution while maintaining high levels of customer satisfaction.

The Project Manager is expected to provide leadership throughout the project lifecycle, proactively manage risks, ensure governance compliance, and drive continuous improvement in project delivery.

Key Responsibilities

Project Planning & Delivery

• Plan, execute, monitor, and close IT projects in accordance with organizational project management standards.
• Develop comprehensive project plans, schedules, resource plans, and delivery roadmaps.
• Define project scope, objectives, deliverables, milestones, and success criteria.
• Ensure projects are delivered on time, within budget, and meet agreed quality standards.
• Monitor project progress and implement corrective actions whenever required.

Stakeholder Management

• Serve as the primary point of contact for customers throughout the project lifecycle.
• Build and maintain strong customer relationships.
• Conduct regular project review meetings with customers and internal stakeholders.
• Manage customer expectations and resolve delivery-related issues promptly.
• Ensure customer satisfaction through proactive engagement and effective communication.

Communication Management

• Provide timely, accurate, and transparent project status updates to customers and management.
• Prepare weekly and monthly project status reports.
• Escalate project risks, issues, and dependencies proactively.
• Facilitate project governance meetings and document meeting minutes and action items.
• Ensure effective communication across cross-functional teams.
• Identify project risks and develop mitigation plans.
• Maintain and regularly update RAID (Risks, Assumptions, Issues, Dependencies) logs.
• Escalate critical risks and issues in a timely manner.
• Drive resolution of project blockers through coordination with relevant stakeholders.
• Monitor project budgets, costs, profitability, and resource utilization.
• Track project revenue, invoicing milestones, and billing schedules.
• Review project financial performance regularly.
• Support contract compliance and change request management.
• Ensure timely customer invoicing and vendor coordination.

Resource Management

• Coordinate with resource managers to allocate appropriate resources.
• Monitor team utilization and productivity.
• Resolve resource conflicts and capacity constraints.
• Support onboarding of project resources.

Project Governance

• Ensure compliance with organizational project management methodologies.
• Project Plan
• RAID Register
• Change Requests
• Meeting Minutes
• Action Tracker
• Status Reports
• Acceptance Signoffs
• Ensure project audits are completed successfully.

Quality Management

• Ensure project deliverables meet customer quality expectations.
• Coordinate testing, user acceptance, and production rollout.
• Drive continuous process improvement initiatives.
• Lead cross-functional technical teams.
• Assign responsibilities and monitor deliverables.
• Mentor team members and encourage collaboration.
• Foster accountability and ownership within the project team.
• Address team issues constructively and professionally.
• Coordinate with implementation partners and vendors.
• Review vendor deliverables and invoices.
• Ensure timely completion of vendor commitments.

Project Closure

• Obtain customer acceptance for project deliverables.
• Complete project documentation and financial closure.
• Conduct project retrospectives and capture lessons learned.
• Ensure successful project handover to operations/support teams.

Key Performance Indicators (KPIs)

• Project delivery on schedule (≥95%)
• Budget variance within approved limits (±5%)
• Weekly status reports submitted on time (100%)
• RAID register updated weekly
• No avoidable customer escalations
• Project profitability achieved as planned
• Timely billing and milestone completion
• Governance compliance (100%)
• Team utilization within planned targets
• Successful completion of project audits

Required Qualifications

• Bachelor's degree in engineering, Computer Science, Information Technology, or a related discipline.
• MBA or PGDM (preferred).

Experience

• 6–12 years of experience in IT services or software implementation.
• Minimum 3–5 years of experience managing end-to-end IT projects.
• Experience managing enterprise customers across industries such as Banking, Financial Services, Insurance, Manufacturing, Healthcare, or Government.
• Experience in application implementation, infrastructure projects, cloud migration, cybersecurity, or managed services is desirable.

Technical Skills

• Project Management methodologies (Waterfall, Agile, Hybrid)
• Microsoft Office Suite
• Risk and issue management
• Budgeting and financial tracking
• Resource planning
• Change management
• Knowledge of ITIL principles is an advantage

Certifications (Preferred)

• PMP (Project Management Professional)
• PMI-ACP or Certified Scrum Master (CSM)
• ITIL Foundation
• Leadership and team management
• Customer-centric approach
• Problem-solving and analytical thinking
• Decision-making under pressure
• Negotiation and conflict resolution
• Planning and organizational skills
• Accountability and ownership
• Time management
• Adaptability and resilience

Success Profile

A successful IT Project Manager consistently delivers projects on time and within budget, communicates proactively with stakeholders, identifies and mitigates risks early, maintains strong customer relationships, ensures governance compliance, leads teams effectively, and drives continuous improvement while achieving high levels of customer satisfaction.