HIring For Operation Manager

Abacus Consultants; India; On-site; INR 600,000 - 900,000; Full time

Job summary

Abacus Consultants seeks a Service Centre Supervisor to oversee transactions and operations within the service centre, ensuring quality customer service and audit compliance.

The role involves supervising Personal Bankers and Customer Care Executives, managing service centre activities, and driving sales and cross-selling while maintaining strict process adherence.

Qualifications

• Graduation and Post-Graduation are required.
• Experience: 3-4 years in banking preferred.
• Strong sales, communication and product knowledge are essential.

Responsibilities

• Supervisory responsibility over Personal Banker and Customer Care Executive.
• Service Centre administration and Lobby Management.
• Ensure quality customer service and resolve customer queries/complaints.
• Monitor staff productivity and guide with Service Centre Head.
• Service Centre operations and audit compliance.
• Authorize Personal Banker transactions and manage cash at teller counters.
• Cross-sell and generate leads; ensure teller training on bank products.

Skills

Sales and Influencing Skills

Banking Product Knowledge

NRI Product Knowledge

Planning and Organizing Skills

Communication

Industry Trends Knowledge

Education

Graduation

Post-Graduation

Experience 3-4 yrs

Job description

Job Purpose

Supervising and monitoring Service Centre transactions and Operations in order to enhance the value of existing portfolio

Job Responsibilities

Supervisory responsibility

• Supervise & monitor Personal Banker & Customer Care Executive
• Service Centre administration
• Lobby Management
• Ensure quality customer service is delivered
• Resolution of customer queries/complaints
• Customer service to ensure walk in customers issues
• Monitor Staff productivity and give guidance on improving the same in conjunction with the Service Centre Head
• Service Centre Operations and Audit Compliance

Transactional responsibility

• Authorize Personal Banker transactions
• Cost Management and staff productivity
• Responsible for Cash and Customer transactions at the Teller counters
• Supervising all Non-Cash transactions
• Penetration of Saving Accounts
• Reconciliation and maintenance of suspense accounts register as per the required format

Sales

• Service Centre Merchandising
• Generate business, cross sell and monitor cross sales of Personal Bankers & Customer Care Executive
• Generate leads for Cross Sale
• Ensure that all tellers are adequately trained on the Products of the bank.

Educational Qualifications

Key Skills

• Graduation:
• Post-Graduation:
• Sales and Influencing Skills
• Banking Product & Process Knowledge
• NRI Product and Regulatory Knowledge
• Planning and Organizing Skills
• Communication
• Knowledge of Competition & Current trends in financial Industry.

Certifications:

• AMFI Certification
• IRDA Certification
• NCFM Certification (Optional)
• CAIIB (Optional)
• Internal Certification (NR Modules)

Experience Required

• Minimum experience in years 3-4 yrs
• Exposure to banking preferable

Major Stakeholders(intra team and cross functional stakeholders, who would need to be interacted with for discharging duties)

• Customers
• Service Centre Team
• Operations