Hiring For a Branch Manager

Abacus Consultants; Mumbai; On-site; INR 800,000 - 1,100,000; Full time

Job summary

Abacus Consultants is seeking an experienced Branch Manager for a leading bank in Mumbai. You will lead a result-oriented team, oversee profitability, customer relationship management, operations and risk.

You will supervise branch targets, drive cross-sell of products like Demat and Credit Cards, manage CRM, complaints, and ensure regulatory compliance.

Qualifications

• Graduation is required with a strong understanding of banking practices.
• Experience in branch banking, sales targets and risk management.
• Knowledge of AMFI/IRDA/NCFM certifications is a plus.

Responsibilities

• Achieve income and contribution targets for the branch.
• Drive cross-sell of Demat, Credit Cards, Mutual Funds, Insurance.
• Manage customer relationships and resolve complaints.
• Ensure compliance with banking rules and internal procedures.
• Lead channel/program management and staff development.

Skills

Branch Leadership

CRM & HNW

Cross-Sell

Regulatory Compliance

Operations Management

Education

Graduation

Tools

AMFI Certification(Optional)

IRDA Certification(Optional)

NCFM Certification(Optional)

Job description

Responsibilities

Lead a result oriented team and is responsible for managing the Branch Profitability, ensuring high quality service and Customer Relationship Management, Operation and risk.

Own all branch-banking objectives and overall branch supervision, Ensure achievement of overall Branch Targets by generating business and cross sales

Key Customer Relationship Management & supervision of all High Net Worth customer programs

Ensure all components of the branch sales model function as per design

Complaints Handling

Review Branch Operations reports

Managing teller operations and vault

Branch Merchandising & co-ordination with Marketing at product level

Review vault register and Key Registers

Review Suspense & Dummy accounts

Ensure compliance with Banking rules, Regulations & Procedures

Periodic review of progress vs. objectivesEnsure clarity of Business objectives among staff

Adherence of sales process & Operational Checklist.

Job Responsibilities :

• Achievement of Income and contribution targets
• Achievement of Incremental Current Account & Saving Account targets
• Cost to Income Ratio benchmark
• Cross Sell Products like Demat, Credit Cards, Mutual Funds, Insurance, Investment Advisory, and Assets etc.
• Ensuring Portfolio Growth
• Ensuring Cross Sell Ratio.

Program / Channel Management

• Managed program(Wherever Applicable)
• Ensuring Revenue generating roles Channel overall target achievement (Wherever Applicable)
• Ensuring HNW Portfolio Management and customer service (Wherever Applicable)
• Ensuring achievement of cross sell Ratio

Complains and Customer Management

• Ensure all components of the branch sales model function as per design and regulatory compliance.
• Complaints Handling .
• Process adherence (Sales/Audit/RISK/Operation)
• BRM - SQ rating
• Targeted growth of existing portfolio
• Attrition Control as confirmed for portfolio growth
• Percentage of depleted accounts
• TAT delays
• Effective resolution of complaints from Next Step & Talisma. Review and resolution of offsite ATM complaints
• Organising customer meets to solicit feedback on service and products
• Mystery Shopping Ratings
• Ensuring Contact Ratio
• Ensuring Cross Sell Ratio
• Review of all CRM and ensuring adherence and TAT.

People Management

• Staff Turnover
• Staff Motivation and morale
• Training - staff is exposed to skill based, product knowledge based and .
• Productivity of Coex/LSE on CASA/Demat/Credit Cards (A)
• Operational knowledge based training
• Staff productivity management

Review and Control

• Review vault /Vault& Key register, Monitor Physical verification of cash (Periodic).
• Audit Rating
• No frauds / Operational Errors .
• Review Suspense & Dummy accounts
• Ensure compliance with Banking rules, Regulations & Procedures
• Periodic review of progress vs. objectives
• Ensure clarity of Business objectives among staff
• Adherence of sales process.

Competency

Execution Excellence:

• Planning
• Continuous improvement
• Quality Result
• Business Knowledge

Managing people & Relationships:

• Collaboration
• Customer delight
• Promoting HDFC Values
• Coaching
• Conflict Resolution

Personal Effectiveness:

• Ownership
• Feedback and Active listening
• Clarity of expression
• Analytical Ability
• Influencing
• Decision Making

Assignment of Work

Liaison with external customers, retail marketing, audit, IT, product development group, retail operations, clearing, currency chest, ATM vendors, other functional heads on case to case basis, and RBI officials

Educational Qualifications

Key Skills

• Graduation:

Certifications:

• AMFI Certification(Optional)
• IRDA Certification(Optional)
• NCFM Certification ( Optional)
• Internal Certification-NR Modules-(Optional))
• Strategic Vision
• Business Understanding
• Planning &Organizing
• Initiative
• Decision Making
• Numerical and Analytical Ability
• Accuracy
• Develop Subordinates and team
• Communication
• Response Time
• Sales / Marketing skills
• Interperonal skills
• Hands on approach
• Aggressive
• Listening skills
• Ability to work under pressure
• Team Player
• Confidence
• Adaptability
• Influencing skills
• Monitoring skills
• Implementing skills
• Mentoring

Experience Required

• Exposure to banking preferable