Hiring For Live Claims Insurance Executive

Sutherland; Chennai District; On-site; INR 300,000 - 520,000; Full time

Job summary

Sutherland is seeking an Live Claims Insurance Executive in Chennai, India, to manage live insurance claims from notification to resolution, ensuring timely registration, document validation, and clear communication with stakeholders. The role focuses on policy verification, SLA adherence, and compliance with regulations.

Ideal candidates have 1-2 years of claims experience, strong communication skills, and proficiency with MS Office and claims systems.

Qualifications

• Bachelor's degree in any discipline.
• 1-2 years of insurance claims experience.
• Knowledge of motor, medical, property, or commercial claims is preferred.
• Strong communication, analytical, and customer service skills.
• Proficiency in MS Office and claims management systems.

Responsibilities

• Receive and register live insurance claims accurately.
• Verify policy coverage and claimant details.
• Review claim documents and identify missing information.
• Coordinate with customers, surveyors, garages, hospitals, brokers, and underwriters as applicable.
• Monitor claim progress and provide timely status updates.
• Ensure claims are processed within agreed turnaround times (SLAs).
• Escalate complex, fraudulent, or high-value claims.
• Maintain accurate records in the claims management system.
• Comply with company policies, insurance regulations, and quality standards.

Skills

Communication skills

Analytical skills

Customer service

MS Office

Education

Bachelor's degree

Tools

MS Office

Claims management systems

Job description

Job Summary

The Live Claims Insurance Executive is responsible for handling live insurance claims from first notification through coordination and resolution. The role ensures timely claim registration, document validation, stakeholder communication, policy verification, and adherence to service standards and regulatory requirements.

Key Responsibilities

• Receive and register live insurance claims accurately.
• Verify policy coverage and claimant details.
• Review claim documents and identify missing information.
• Coordinate with customers, surveyors, garages, hospitals, brokers, and underwriters as applicable.
• Monitor claim progress and provide timely status updates.
• Ensure claims are processed within agreed turnaround times (SLAs).
• Escalate complex, fraudulent, or high-value claims.
• Maintain accurate records in the claims management system.
• Comply with company policies, insurance regulations, and quality standards.

Qualifications & Skills

• Bachelor's degree in any discipline.
• 1-2 years of insurance claims experience.
• Knowledge of motor, medical, property, or commercial claims is preferred.
• Strong communication, analytical, and customer service skills.
• Proficiency in MS Office and claims management systems.

KPIs

• Claims turnaround time
• Accuracy
• SLA adherence
• Customer satisfaction
• Quality and compliance