Claims Executive

Falck; Gurugram District; On-site; INR 420,000 - 600,000; Full time

Job summary

Falck in Gurugram is seeking a Claims Executive to handle emails and calls related to claims, guide policyholders through procedures, and ensure timely settlements.

The role requires a bachelor’s degree, 2–4 years in claims or related work, and strong time management plus client interaction skills. You will manage all claim administration and maintain compliance with regulatory standards.

Qualifications

• A bachelor's degree in any discipline.
• 2-4 years' experience as a claims handler or a similar role.
• Excellent time management and organizational abilities.
• Top-notch client interaction skills.
• Ability to work in a high-pressure environment.
• A general understanding of insurance terminology and abbreviations.
• Attention to detail and process-orientated thinking.
• The ability to work independently and multitask.
• Proficient in basic computer handling.

Responsibilities

• Receiving and answering emails, telephone calls related to claims.
• Advice policyholders on claim procedure
• Ensure fair settlement of a claim with TAT
• Manage all administration aspects of the claim
• Adhere to legal requirements, industry regulations and customer quality standards set by the company.
• Handle any complaints associated with a claim

Skills

Time management

Organizational abilities

Client interaction

Working under pressure

Insurance terminology

Attention to detail

Independent multitasking

Basic computer handling

Education

Bachelor's degree in any discipline

Tools

Basic computer skills

Job description

Claims Executive Responsibilities:

• Receiving and answering emails, telephone calls related to claims
• Advice policyholders on claim procedure
• Ensure fair settlement of a claim with TAT
• Manage all administration aspects of the claim
• Adhere to legal requirements, industry regulations and customer quality standards set by the company.
• Handle any complaints associated with a claim

Claims Executive Requirements:

• A bachelor's degree in any discipline.
• At least 2-4 years' experience as a claims handler or a similar role.
• Excellent time management skills and organizational abilities.
• Top-notch client interaction skills.
• Ability to work in a high-pressure environment.
• A general understanding of insurance terminology and abbreviations.
• Attention to detail and process-orientated thinking.
• The ability to work independently and multitask.
• Proficient in basic computer handling.