Hiring For Insurance Voice Process Immediate Joiner @ Pune location

Spes Staffing Solutions; Pune District; On-site; INR 600,000 - 675,000; Full time

Benefits offered by this job

Cab Facility

Rotational Shifts

Rotational Week Offs

Job summary

Spes Staffing Solutions is hiring for an Insurance Process role in Magarpatta, Pune. You will handle inbound calls related to home insurance policies, understand customer requirements, and provide accurate information on policy details, billing and claims.

The role demands excellent English communication and willingness to workrotational shifts. The package includes a 6.75 LPA annual salary with up to 51,000 INR monthly, cab facility, and rotational offs, reflecting the international voice

Qualifications

• Graduate or Undergraduate degree.
• Minimum 1 year of BPO experience.
• Excellent English communication skills.
• SpeechX Score: B2 required.
• Candidates comfortable with rotational shifts.

Responsibilities

• Handle inbound customer calls related to home insurance policies
• Understand customer requirements and provide accurate information
• Assist customers with policy, coverage, billing and claim-related queries
• Resolve customer concerns professionally while maintaining service quality
• Verify customer details and update information in the system
• Follow insurance process guidelines, compliance and quality standards
• Maintain proper call documentation and case notes
• Deliver excellent customer service and achieve defined performance targets
• Escalate complex issues to the appropriate team when required

Skills

English communication

SpeechX Score

Education

Graduate/Undergraduate

Job description

HIRING INSURANCE PROCESS

Process: Insurance

Process Type: International Voice Process

Eligibility

• Graduate / Undergraduate
• Minimum 1 year of BPO experience
• Excellent English communication skills
• SpeechX Score: B2 10 required
• Candidates comfortable with rotational shifts

Salary & Benefits

• Package: 6.75 LPA
• Up to 51,000/month
• Both-Way Cab Facility
• Rotational Shifts
• Rotational Week Offs

Location: Magarpatta, Pune

Roles & Responsibilities

• Handle inbound customer calls related to home insurance policies
• Understand customer requirements and provide accurate information
• Assist customers with policy, coverage, billing and claim-related queries
• Resolve customer concerns professionally while maintaining service quality
• Verify customer details and update information in the system
• Follow insurance process guidelines, compliance and quality standards
• Maintain proper call documentation and case notes
• Deliver excellent customer service and achieve defined performance targets
• Escalate complex issues to the appropriate team when required

Selection Process

1. Written Assessment
2. Assessment
3. HR Round
4. Operations Round

Referrals are highly appreciated.