Facility Operations Manager

Ethiqual Global; Mumbai; On-site; INR 900,000 - 1,400,000; Full time

Job summary

Ethiqual Global in Mumbai is seeking an experienced Facility Operations Manager to oversee multiple client sites, ensuring smooth day-to-day operations and staff deployment across locations.

You will handle manpower planning, recruitment coordination, training, attendance management, site supervision, and robust client coordination to maintain service quality and compliance across all sites.

Qualifications

• Graduate in any discipline; a diploma or certification in Facility Management will be an added advantage.
• 5 to 8 years of relevant experience in facility management, housekeeping operations, soft services, or multi-site operations.
• Experience managing multiple client sites across Mumbai.
• Strong knowledge of manpower planning, staff recruitment coordination, training, attendance, and shift management.
• Good communication, leadership, team management, and client-handling skills.
• Proficiency in MS Excel, attendance systems, and preparation of operational MIS reports.
• Ability to travel across Mumbai for regular site visits.
• Strong problem-solving skills and the ability to manage multiple priorities effectively.

Responsibilities

• Multi-Site Operations: Manage and supervise facility operations across multiple client locations in Mumbai, ensuring smooth and efficient daily functioning.
• Manpower Planning & Recruitment: Identify staffing requirements, coordinate with HR/recruitment, and deploy manpower across sites.
• Staff Training & Development: Conduct inductions, on-site training, safety training, and regular performance reviews.
• Attendance & Leave Management: Monitor attendance, shifts, weekly offs, overtime, and leave records.
• Site Supervision: Conduct regular site visits to monitor staff performance, grooming, discipline, hygiene, and compliance.
• Client Relationship Management: Coordinate with clients to understand requirements, resolve complaints, and maintain high satisfaction.
• Compliance & Documentation: Maintain attendance records, deployment sheets, training records, statutory documents, and reports.
• Vendor & Inventory Management: Monitor housekeeping materials, consumables, equipment, and facility needs.
• Operational Reporting: Prepare daily, weekly, and monthly MIS reports on deployment, attendance, complaints, and site performance.
• Issue Resolution: Address manpower shortages, grievances, client escalations promptly.
• Cost & Quality Control: Ensure optimum manpower use while maintaining service quality.

Skills

Facility Management

Multi-Site Operations

Manpower Planning

Recruitment Coordination

Staff Training

Attendance Management

Client Coordination

MIS Reporting

Compliance & Documentation

Vendor & Inventory Management

Education

Graduate in any discipline

Diploma/Certification in Facility Management

Tools

MS Excel

Job description

Job Location: Mumbai, Maharashtra
Department: Facility Management / Operations
Experience: 5 to 8 Years (Relevant Experience)
Industry: Facility Management / Integrated Facility Services

Job Summary

We are looking for an experienced and result-oriented Facility Operations Manager to oversee and manage multiple client sites across Mumbai. The candidate will be responsible for smooth day-to-day facility operations, manpower planning, staff recruitment, training, attendance management, client coordination, and ensuring service quality across all assigned locations.

Key Responsibilities

• Multi-Site Operations: Manage and supervise facility operations across multiple client locations in Mumbai, ensuring smooth and efficient daily functioning.
• Manpower Planning & Recruitment: Identify staffing requirements, coordinate with the HR/recruitment team, and ensure timely deployment of suitable manpower at all sites.
• Staff Training & Development: Conduct and coordinate employee inductions, on-site training, safety training, and regular performance reviews.
• Attendance & Leave Management: Monitor staff attendance, absenteeism, shift schedules, weekly offs, overtime, and leave records across all locations.
• Site Supervision: Conduct regular site visits to monitor staff performance, grooming, discipline, hygiene, and adherence to operational standards.
• Client Relationship Management: Coordinate with clients to understand requirements, resolve complaints, and maintain high levels of customer satisfaction.
• Compliance & Documentation: Ensure proper maintenance of attendance records, deployment sheets, training records, statutory documents, and other operational reports.
• Vendor & Inventory Management: Monitor housekeeping materials, consumables, equipment, and other facility-related requirements.
• Operational Reporting: Prepare daily, weekly, and monthly MIS reports covering manpower deployment, attendance, complaints, service quality, and site performance.
• Issue Resolution: Handle manpower shortages, absenteeism, employee grievances, client escalations, and other operational challenges promptly.
• Cost & Quality Control: Ensure optimum utilization of manpower and resources while maintaining service quality and operational efficiency.

Required Skills & Qualifications

• Graduate in any discipline; a diploma or certification in Facility Management will be an added advantage.
• 5 to 8 years of relevant experience in facility management, housekeeping operations, soft services, or multi-site operations.
• Experience managing multiple client sites across Mumbai.
• Strong knowledge of manpower planning, staff recruitment coordination, training, attendance, and shift management.
• Good communication, leadership, team management, and client-handling skills.
• Proficiency in MS Excel, attendance systems, and preparation of operational MIS reports.
• Ability to travel across Mumbai for regular site visits.
• Strong problem-solving skills and the ability to manage multiple priorities effectively.

Preferred Candidate Profile

The ideal candidate should be hands-on, proactive, and capable of independently managing multiple sites, supervising site teams, ensuring adequate manpower deployment, maintaining attendance and training records, and delivering consistent service quality to clients.

Key Skills

Facility Management, Facility Operations, Multi-Site Management, Manpower Planning, Recruitment Coordination, Staff Training, Attendance Management, Housekeeping Operations, Client Coordination, Team Handling, MIS Reporting, Compliance Management.