Hiring - Assistant Branch Manager - Gold Loan - Chennai !

IHFL; Chennai District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

IHFL is hiring for Gold Loan branches in Chennai, including Kovilambakkam, OMR, Poonamalle, Royapuram, Saidapet, Triplicane and West Tambaram. The role focuses on gold valuation, branch operations, custody, and growth through disbursements and customer acquisition.

Ideal candidates have 4–6 years in Gold Loans or related fields, with hands-on valuation experience and MBA preference. Join a team focused on service excellence and compliance in a dynamic retail lending environment.

Qualifications

• 4–6 years of experience in Gold Loans, Banking, NBFC, or Retail Lending.
• Hands-on experience in gold valuation and appraisal is required.
• Exposure to gold loan operations, custody, compliance, and customer service is preferred.
• Post-Graduation/MBA in Finance, Banking, Marketing, or Business Administration is preferred.

Responsibilities

• Gold Valuation & Appraisal: Independently evaluate and appraise permitted gold ornaments for purity, weight, quality, and eligible net gold content using approved equipment and standard valuation methods.
• Team Management & Productivity: Supervise and coach branch staff to improve productivity, accountability, and compliance. Support business continuity in the Branch Managers absence.
• Gold Valuation & Appraisal: Independently evaluate and appraise permitted gold ornaments for purity, weight, quality, and eligible net gold content using approved equipment and standard valuation methods .
• Gold Custody & Vault Management: Ensure pledged gold is packed, sealed, labelled, stored, moved, released, and reconciled in accordance with approved company procedures.
• Business Growth & Sales: Support achievement of branch business targets for Gold Loan disbursements, portfolio growth, renewals, and customer acquisition.
• Branch Operations & Service Delivery: Ensure smooth execution of day-to-day branch operations in line with approved policies and operating procedures. Monitor operational turnaround times and ensure adherence to service quality standards.
• Customer Service & Branch Administration Ensure delivery of superior customer service through prompt response, transparency, and efficient query resolution.

Skills

Gold valuation

Team management

Customer service

Business growth

Education

MBA/PG in Finance Banking Marketing

Job description

We Are Hiring for Our Upcoming Gold Loan Branches in Chennai at the Following Locations:

• Kovilambakkam
• OMR (Chennai)
• Poonamalle
• Royapuram
• Saidapet
• Triplicane
• West Tambaram

Key Responsibilities

• 1.Gold Valuation & Appraisal: Independently evaluate and appraise permitted gold ornaments for purity, weight, quality, and eligible net gold content using approved equipment and standard valuation methods.
• 2. Team Management & Productivity: Supervise and coach branch staff to improve productivity, accountability, and compliance. Support business continuity in the Branch Managers absence.
• 3. Gold Valuation & Appraisal: Independently evaluate and appraise permitted gold ornaments for purity, weight, quality, and eligible net gold content using approved equipment and standard valuation methods .
• 4. Gold Custody & Vault Management: Ensure pledged gold is packed, sealed, labelled, stored, moved, released, and reconciled in accordance with approved company procedures.
• 5. Business Growth & Sales: Support achievement of branch business targets for Gold Loan disbursements, portfolio growth, renewals, and customer acquisition.
• 6. Branch Operations & Service Delivery: Ensure smooth execution of day-to-day branch operations in line with approved policies and operating procedures. Monitor operational turnaround times and ensure adherence to service quality standards.
• 7. Customer Service & Branch Administration Ensure delivery of superior customer service through prompt response, transparency, and efficient query resolution.

Qualifications and skills:

• 4 - 6 years of experience in Gold Loans, Banking, NBFC, or Retail Lending.
• Hands-on experience in gold valuation and appraisal is required.
• Exposure to gold loan operations, custody, compliance, and customer service preferred.
• Post-Graduation/MBA in Finance, Banking, Marketing, or Business Administration is preferred. gold valuation/assaying certification is preferred, any Graduate can also apply