Hiring - Assistant Branch Manager - Gold Loan - Delhi Ncr !

IHFL; Delhi; On-site; INR 900,000 - 1,300,000; Full time

Job summary

IHFL is hiring for our Delhi NCR gold loan branches. The role involves gold valuation, vault management, and driving branch growth while ensuring compliant operations and high-quality customer service.

Ideal candidates have 4–6 years in gold loans, hands-on valuation skills, and a relevant finance/business degree, with preferred certifications. Join a branch-focused team in a key market with growth opportunities.

Qualifications

• 4–6 years of experience in gold loans or related lending.
• Hands-on gold valuation and appraisal experience required.
• Exposure to custody, compliance and customer service preferred.
• MBA in Finance/Banking/Marketing/Business Administration preferred; gold valuation/assaying certification preferred; any graduate may apply.

Responsibilities

• Gold valuation and appraisal of ornaments for purity, weight, quality, and net content.
• Supervise branch staff to boost productivity, accountability and compliance.
• Independently evaluate and appraise gold content using approved methods.
• Manage vault, custody, packing, sealing, labeling, storage and reconciliation.
• Support branch growth: disbursements, portfolio growth, renewals and new customers.
• Ensure smooth daily branch operations and service quality adherence.
• Deliver superior customer service and prompt, transparent query resolution.

Skills

Gold valuation

Team management

Customer service

Branch operations

Education

MBA in Finance/Banking/Marketing/Business Administration

Tools

Gold valuation certification

Job description

We Are Hiring for Our Upcoming Gold Loan Branches in Delhi Ncr at the Following Locations:

• Bhangel, Noida
• Gurgaon-Sec-14
• Gurgaon-Sec-3
• Khanpur
• Kirari-Delhi
• Laxmi Nagar Delhi
• Maujpur Delhi
• Meerut
• Noida
• Sec-18 Noida
• Sec-31 Gurgaon
• Sohna Road Badshapur

Key Responsibilities

1.Gold Valuation & Appraisal: Independently evaluate and appraise permitted gold ornaments for purity, weight, quality, and eligible net gold content using approved equipment and standard valuation methods.

2. Team Management & Productivity: Supervise and coach branch staff to improve productivity, accountability, and compliance. Support business continuity in the Branch Managers absence.

3. Gold Valuation & Appraisal: Independently evaluate and appraise permitted gold ornaments for purity, weight, quality, and eligible net gold content using approved equipment and standard valuation methods.

4. Gold Custody & Vault Management: Ensure pledged gold is packed, sealed, labelled, stored, moved, released, and reconciled in accordance with approved company procedures.

5. Business Growth & Sales: Support achievement of branch business targets for Gold Loan disbursements, portfolio growth, renewals, and customer acquisition.

6. Branch Operations & Service Delivery: Ensure smooth execution of day-to-day branch operations in line with approved policies and operating procedures. Monitor operational turnaround times and ensure adherence to service quality standards.

7. Customer Service & Branch Administration Ensure delivery of superior customer service through prompt response, transparency, and efficient query resolution.

Qualifications and skills:

• 4 - 6 years of experience in Gold Loans, Banking, NBFC, or Retail Lending.
• Hands-on experience in gold valuation and appraisal is required.
• Exposure to gold loan operations, custody, compliance, and customer service preferred.
• Post-Graduation/MBA in Finance, Banking, Marketing, or Business Administration is preferred, gold valuation/assaying certification is preferred, any graduate can also apply