Hiring - Branch Manager - Gold Loan - Chennai!

IHFL; Chennai District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

IHFL is seeking candidates for upcoming Gold Loan branches in Chennai, located at Kovilambakkam, OMR, Poonamalle, Royapuram, Saidapet, Triplicane and West Tambaram. The role spans business development, branch operations and manpower management within a growing NBFC network.

Ideal candidates will have 4–8 years in GL/NBFC/Retail lending, with at least 1 year in team handling and a strong understanding of gold loan processes, valuation basics, and risk norms.

Qualifications

• 4 - 8 years of experience in GL, NBFC, Retail lending or Banking
• Minimum 1 year of experience in Team Handling role
• Strong knowledge of gold loan processes, valuation basics, and risk norms

Responsibilities

• Drive branch to achieve Business Targets, profitability and AUM targets; cross-sell and upsell of financial products
• Plan and drive marketing campaigns to generate leads and ensure effective follow-up and conversion
• Manage overall branch operations; ensure accurate gold appraisal and loan processing as per policies
• Verify pledged gold ornaments and safeguard branch assets; conduct regular stock audits
• Ensure regulatory compliance including KYC adherence, data records and customer grievance handling
• Ensure timely interest collection and recovery of overdue accounts to minimize NPA status and auctions
• Recruitment and Manning of branches; training staff; ensure compliance with labour and statutory norms

Job description

We Are Hiring for Our Upcoming Gold Loan Branches in Chennai at the Following Locations:

• Kovilambakkam
• OMR (Chennai)
• Poonamalle
• Royapuram
• Saidapet
• Triplicane
• West Tambaram

Key Responsibilities

1. Business development

• Driving Business: Drive branch to achieve Business Targets. Profitability and AUM targets M-O-M & FY; ensure cross-sell and upsell of financial products where applicable.
• Daily monitoring of critical parameters of Branch Score Card and Identify and assess market needs, market potential and competitor activities
• Lead Generation: Plan and drive marketing campaigns or activities for branch to generate leads; ensure updation in Lead management module and effective follow up and conversion.
• Accountability: Responsible for business disbursal/transaction numbers/values and AUM targets; Responsibility for cross selling targets

2. Operations

• Manage overall branch operations and ensure smooth day-to-day functioning.
• Ensure accurate gold appraisal, valuation, and loan processing as per company policies.
• Verify and safeguard pledged gold ornaments and branch assets.
• Conduct regular stock audits and reconciliation of gold packets and documents.
• Regulatory Compliance: Guide and ensure proper conduct of matters relating to Credit Assessment, KYC Adherence, Auction, Expense Management, Key Management, Bank Account Opening, Data Backup, Maintenance of Records / Documents / Registers, Closure of Gold Inspection/Audit Remarks and Customer Grievance Redressal within the agreed TAT.
• Collection Management: Ensure timely interest collection by branch and recovery of over dues as per targets, guiding branch to minimize NPA status of accounts as well as auction.
• Asset Quality and Fraud Management: Guide branch to ensure quality of the Assets / Collaterals / Ornaments pledged; take remedial actions for loss due to Spurious / Low Purity / theft ornaments & initiate efforts for recovery.

3. Manpower

• Recruitment: Completion of Branch Manning as per the prescribed TAT
• Training and Development: Identify training requirements and accordingly facilitate training in product, process and procedures for branch staff
• Statutory Requirements: To monitor all Labour and Statutory norms are adhered to, ensure display of required notices and maintenance of statutory registers at branch; Shop & Establishment Registration and renewals, Contract renewals and extensions etc.

Qualifications and skills:

• 4 - 8 years of experience in GL, NBFC, Retail lending or Banking
• Minimum 1 year of experience in Team Handling role
• Strong knowledge of gold loan processes, valuation basics, and risk norms