Hindi Voice Process - Bpo Freshers

Himanshu Tyagi Emoro; Delhi; On-site; INR 183,000 - 219,000; Full time

Benefits offered by this job

Health insurance

Provident Fund

Job summary

Himanshu Tyagi Emoro in Delhi is seeking a customer support executive to handle outbound and inbound calls, maintain accurate records, and help achieve sales targets. The role is on-site and focused on delivering high-quality service and building lasting customer relationships.

The position is full-time with health insurance and provident fund benefits, based in Delhi. A candidate with Secondary (10th Pass) or higher qualifications is preferred.

Qualifications

• Handling outbound calls to inform customers about products or services.
• Answering inbound calls to resolve issues and respond to queries.
• Maintaining accurate customer records and updating databases.
• Achieving call and sales quotas as part of team goals.
• Building and sustaining positive customer relationships.

Responsibilities

• Make outbound calls to potential and existing customers.
• Receive and resolve customer inquiries via phone.
• Record interactions and update customer databases accurately.
• Meet call targets and contribute to performance metrics.
• Maintain customer relationships to ensure satisfaction and loyalty.

Skills

Outbound calls

Inbound calls

Customer records

Sales targets

CRM / Relationship mgmt

Education

Secondary (10th Pass)

Job description

• Making Outbound Calls: Contact potential or existing customers to inform them about products or services, gather feedback, or follow up on inquiries.
• Receiving Inbound Calls: Answer incoming calls from customers to provide information, resolve issues, and address queries or complaints.
• Maintaining Customer Records: Accurately record details of interactions and update customer databases with relevant information.
• Achieving Targets: Meet call and sales quotas, and contribute to team performance goals.
• Customer Relationship Management: Build and maintain positive relationships with customers, ensuring high satisfaction and loyalty.

Job Type: Full-time

Pay: Up to ₹18,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Education:

• Secondary(10th Pass) (Preferred)

Work Location: In person