Helpdesk Executive

Jones Lang LaSalle Incorporated; Telangana; On-site; INR 300,000 - 420,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Hyderabad is seeking a Helpdesk Executive to centralise logs and requests within Integrated Facilities Management. You will receive and log complaints with complete details and dispatch them to the appropriate department.

Reporting to the facility manager, you will monitor response times, follow up with assignees, and prepare daily and weekly call status reports as well as monthly recurring-call analyses.

Qualifications

• One to three years’ experience in facilities management.
• Solid background in helpdesk operations and occupational safety.
• Proven track record in rolling out improvement initiatives.

Responsibilities

• Centralising logs and requests, tagging with unique identity numbers.
• Coordinate with assignees to monitor progress and response times.
• Prepare daily/weekly reports on call status and contribute to monthly management reports.
• Assist building engineers and admin with invoices; ensure workplace safety and participate in safety reviews and emergency procedures.

Skills

Helpdesk operations

Occupational safety

Facilities management

Education

Bachelor's degree or equivalent

Job description

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.Helpdesk ExecutiveIntegrated Facilities Management — HyderabadWhat this job involves:Centralising all logs and requestsWhat we’re looking for is an expert who can effectively streamline processes and requests. Reporting to the facility manager, you’ll provide superior call logging services—receiving and logging complaints containing complete details of the requests.In line with this, you’ll tag each request with unique identity numbers to determine the nature of issues, and to dispatch them to the appropriate department. You’ll also follow up on the progress of each request by coordinating with respective assignees and monitoring their response time.Furthermore, you’ll keep tabs on feedback and communicate with the requestor to ensure the closure of the task. You’ll also prepare daily and weekly reports on call status, as well as monthly reports on recurring calls. Assisting building engineers in conducting analysis is also within your scope.Performing other ad hoc tasksAs an expert in the field, you must be flexible in taking other responsibilities aside from your core tasks. Part of your mandate is to contribute to the monthly management report for our clients. Likewise, you’ll work closely with admin personnel in processing invoices.Likewise, you’ll be working side-by-side with both engineering and facilities departments in handling our contractors and developing operational procedures. Ensuring workplace safety is also within your scope. To do this, you’ll actively participate in health and safety reviews and identify potential risks. You’ll also participate in emergency evacuation procedures as needed.Proven industry experienceAre you a degree holder with one to three years’ experience in facilities management? Do you have a solid background in helpdesk operations and strong working knowledge of occupational safety? Do you have a proven track record in rolling out improvement initiatives? If you said yes to all these, then we encourage you to apply.Collaborative mind setAt JLL, we believe that collaboration plays a central role in achieving success—that’s why you must demonstrate flexibility in working with a team. Likewise, you must possess a customer-centric focus and superior organisational skills to manage daily activities effectively. You must also be equipped with excellent communication skills to coordinate effectively with colleagues and clients.If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.About JLL –We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.