Helpdesk Configurator Analyst New Pune, Maharashtra, India

Ivalua; Pune District; Hybrid; INR 600,000 - 900,000; Full time

Benefits offered by this job

Hybrid work model

Snacks & lunches

Career development

Global team

Job summary

Ivalua is seeking a Helpdesk Configuration Analyst in Pune, India to join a global team and support our cloud-based procurement platform. You will configure the solution via the user interface, guide Administrators, and help deliver enhancements, updates and upgrades.

You will work with international customers in English, discuss needs, and craft functional solutions, including SQL-based reporting. This role offers training toward Ivalua certification, exposure to diverse accounts, and a

Qualifications

• 3+ years of experience in web-based software development and configuration.
• Solid SQL experience is required.
• Experience in AI is a big plus.
• Some travel may be necessary (occasional).

Responsibilities

• Process requests from platform administrators or partners to adapt and configure the solution via the UI.
• Work with international customers in English.
• Discuss customer needs and implementation possibilities; deliver functional solutions.
• Assist administrators with setting up SQL queries for reporting.
• Receive training on IVALUA Buyer solution leading to certification.
• Get trained on clients' applications to become a functional expert.
• Help configure workflows, alerts, reports, and more.

Skills

3 years web-based software development

SQL experience

AI experience

Some travel

Education

BE/BTech or Masters in Computer Engineering/CS

Tools

SQL

Job description

Created in 2000, Ivalua is a leading global provider of cloud-based procurement solutions.

COMPANY OVERVIEW

At Ivalua we are a global community of exceptional professionals, who believe that digital transformation revolutionizes supply chain sustainability and resiliency to unlock the power of supplier collaboration.

We achieve this through our leading cloud-based spend management platform that empowers hundreds of the world's most admired brands to effectively manage all categories of spend and all suppliers to increase profitability, improve ESG (environmental, social, and corporate governance) performance, lower risk, and improve productivity. Driven by our passions and fueled by our shared ambitions, we empower and challenge each other to create meaningful experiences for our colleagues, customers, partners, and communities.

Our Helpdesk department, international in scope (EMEA, AMER, APAC) and in full growth, is made up of around thirty experts leveraging IVALUA procurement solutions and l work on multiple accounts, from different industries to assist our customer’s Administrators.

ROLE:

Here at Ivalua, we are currently looking for a Helpdesk Configuration Analyst . You will be reporting to the Manager HD Configuration, of the helpdesk team and you will be responsible to provide first and second level functional and technical support to users and Administrators, help and guide Administrators to successfully deliver enhancements, updates and upgrades of their platform

WHAT YOU WILL DO WITH US

• You process requests from our customer’s platform administrators or their partners who wish to adapt and configure their solution from the user interface, using all configuration tools available in the platform
• You work with international customers in English.
• You are required to discuss with the customer, their needs and the possibilities of implementation and will be responsible for the functional solutions provided.
• You may also be required to assist administrators with setting up SQL queries as part of their reporting.
• You will benefit from training on our IVALUA Buyer solution leading to Ivalua certification.
• You will be trained on our clients' applications to become a functional expert.
• Help configure workflows, alerts, reports and more

YOUR PROFILE

If you have the below experience and strengths this role could be for you:

Skills and Experience:

• Minimum 3 year of experience in web-based software development and software configuration
• Solid SQL experience is required for this role.
• Experience in AI is a big plus
• Some travel may be necessary (occasional)

Soft Skills :

• BE/BTech or Masters degree in Computer Engineering, Computer science, or a closely related field or foreign equivalent.
• Procurement domain knowledge will be an added advantage.
• Excellent written and verbal communication skills and at ease in a multicultural environment

LIFE AT IVALUA

• Hybrid working model (3 days in the office per week)
• We're a team dedicated to pushing the boundaries of product innovation and technology,
• Sustainable Growth, Privately Held
• A stable and cash-flow positive Company since 10 years
• Snacks and weekly lunches in the office
• Feel empowered to pursue your goals with improved team collaboration and increased creativity/productivity
• Unlock and unleash your full professional potential with our exceptional training and career development program
• Join a dynamic and international team of top-notch professionals who are experts in their respective fields. Collaborate with like-minded individuals who are deeply passionate and highly motivated about their work. Experience a truly diverse and inclusive work environment where your unique contributions are highly valued
• Regular social events, competitive outings, team running events, and musical activities

United by our values we embrace diversity and equity in the broadest possible sense to create an inclusive workplace. To help our customers make supply chains more efficient, sustainable and resilient, we rely on a global team with a variety of backgrounds, skills and views. We believe in equal opportunity and in diversity as a driver of innovation that cultivates a spirit of inclusiveness, creates a productive and fun place to work, and provides fulfilling career opportunities for all Ivaluans - Ivalua Linkedin

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