Help Desk Executive - CRE

Godrej Properties; Mumbai; On-site; INR 300,000 - 600,000; Full time

Benefits offered by this job

Health insurance

Accident coverage for you and your/our

Maternity & Paternity support

Performance-based earning

Job summary

Godrej Properties is seeking a proactive customer service professional in Mumbai to deliver exceptional experiences for residents. You will engage with customers across app, phone, email, and in-person channels, guiding them through queries and concerns while coordinating with multiple internal teams to ensure seamless service delivery.

You will visit sites, collect feedback, monitor service quality, and identify improvement opportunities.

Qualifications

• Excellent communication and interpersonal skills.
• Strong ability to coordinate, prioritise, and manage customer-focused tasks.
• Proven capability to build and maintain client relationships.
• Analytical mindset to interpret customer feedback and improve service delivery.

Responsibilities

• Assist and guide customers across multiple channels, responding promptly to queries.
• Conduct site visits to gather feedback and assess service quality.
• Resolve customer complaints professionally and in a timely manner.
• Keep residents informed about updates and coordinate with Security, Housekeeping, and CRM teams.

Skills

Excellent communication

Coordination & prioritisation

Client relationship building

Analytical mindset

Cross-functional collaboration

Job description

About the Role

• This role focuses on delivering exceptional customer service and enhancing client satisfaction. The position involves building strong relationships, resolving issues efficiently, gathering feedback, and collaborating with internal teams to ensure a seamless customer experience.

What Impact Will You Create?

• Assist and guide customer and visitors across multiple channels (app, phone, email, in-person), responding promptly to queries and concerns.
• Conduct site visits to gather customer feedback, assess service quality, and identify areas for improvement.
• Resolve customer complaints professionally and in a timely manner.
• Build strong relationships with residents by understanding their needs and preferences.
• Keep residents informed about unit accessibility, construction updates, and other relevant information.
• Coordinate with Security, Housekeeping, and Customer Relationship teams for seamless service delivery.
• Maintain accurate records of customer interactions, complaints, and feedback.
• Analyze feedback to identify trends and implement service improvement initiatives.
• Prepare reports on customer service performance and track complaint resolution.
• Escalate operational or service-related issues to relevant teams for resolution.
• Support the Assistant Property Manager/Property Manager in executing day-to-day property operations.

Skills Required

• Excellent communication and interpersonal skills.
• Strong ability to coordinate, prioritize, and manage customer-focused tasks.
• Proven capability to build and maintain client relationships.
• Analytical mindset to interpret customer feedback and improve service delivery.
• Ability to work collaboratively with cross-functional teams.

Whats in it for you?

• Opportunity to build meaningful relationships with residents and stakeholders.
• Exposure to end-to-end customer service operations in a residential environment.
• Collaborative work culture with learning and growth opportunities.
• Enhanced Maternity & Paternity support.
• No place for discrimination at Godrej Gender-neutral anti-harassment policy
• We are selfish about your wellness, hence we offer comprehensive health insurance plans, as well as accident coverage for you and your family.
• Godrej Way Structured recognition platforms for individual, team and business-level achievements Performance-based earning opportunities.

An inclusive Godrej

Before you go, there is something important we want to highlight. There is no place for discrimination at Godrej. Diversity is the philosophy of who we are as a company. And has been over a century. Its not just in our DNA and nice to do. Being more diverse - especially having our team members reflect the diversity of our businesses and communities - helps us innovate better and grow faster. We hope this resonates with you.

We take pride in being an equal opportunities employer. We recognize merit and encourage diversity. We do not tolerate any form of discrimination on the basis of nationality, race, color, religion, caste, gender identity or expression, sexual orientation, disability, age, or marital status and ensure equal opportunities for all our team members.