Helix ITOM Associate Consultant - India

BMC Helix; Maharashtra; On-site; INR 1,062,000 - 1,298,000; Full time

Benefits offered by this job

Returnship program

Job summary

BMC Helix in Navi Mumbai, India is seeking an experienced AMS Consultant to provide L2/L3 support for enterprise ITOM solutions. You will monitor, troubleshoot, and upgrade BMC Helix ITOM and related tools, collaborating with cross-functional teams to maintain platform stability and performance.

The role requires 5+ years in IT operations, experience with Windows/Linux, and scripting in PowerShell or Python.

Qualifications

• 5+ years of IT experience with infrastructure operations, monitoring, automation, patching, vulnerability remediation or discovery.
• Hands-on with BMC Helix ITOM or equivalent enterprise tools such as Dynatrace, AppDynamics, Splunk, Datadog or similar.
• Experience providing L2/L3 support in a Managed Services or Production Support environment.
• Strong knowledge of Windows and Linux environments, virtualization, networking, middleware, and databases.
• Scripting and automation with PowerShell, Python, Bash or Shell scripting.

Responsibilities

• Provide L2/L3 support for ITOM solutions ensuring platform stability and performance.
• Administer, monitor, and troubleshoot BMC Helix ITOM systems and related components.
• Support incident, problem, change, and major incident processes per ITIL and SLAs.
• Execute upgrades, patching, vulnerability remediation, and maintenance tasks.
• Collaborate with infrastructure, security, app, DB, and network teams to resolve complex issues.
• Develop dashboards, runbooks, RCA docs, and knowledge articles; participate in 24x7 support.

Skills

L2/L3 support

Windows

Linux/UNIX

Scripting

PowerShell

Python

Troubleshooting

Education

Bachelor's degree in Engineering/CS/IT

Tools

BMC Helix ITOM

Dynatrace

AppDynamics

Splunk

Datadog

SCCM/MECM

Ansible

Job description

Looking for details about our benefits?

This Is Helix. Powered by You.

At BMC Helix, we don’t do ordinary. We’re the AI-native engine behind the world’s most forward-thinking IT organizations, helping them focus on what matters most. What are we passionate about? We're here to reset the economics of enterprise IT and help others realize the ROI of AI.

We are a mix of curious minds, creative thinkers, and courageous builders who believe tech should change the game—not just play it. We celebrate wins, support each other, and laugh a lot.

We are the change makers. With decades of leadership and established trust in IT service and operations management, we’re scaling with purpose - through organic innovation, strategic acquisitions, and relentless R&D. Our open-first Agentic AI platform empowers autonomous agents to drive real outcomes with speed, accountability, and precision.

We are laser-focused on delivering real value to our customers by accelerating innovation and the application of applying agentic AI in digital service and operations management for IT organizations around the world.

GSD (Global Services Delivery) is a global delivery organization responsible for delivering BMC Helix solutions to our customers worldwide. It provides unique opportunity to meet customers and solve their business problems by consultative approach. This group is responsible for managing the latest BMC Helix technologies and making sure customers get the maximum value from their investment.

AMS Consultant - The Application Managed Services Consultant will provide consultative operational services including technical post-implementation/go-live services for enterprise software solutions throughout for BMC Helix’s worldwide customers. The Consultant must be able to multitask in a fast-paced environment since they will be working on incidents, problems, releases, patching, upgrades, and integrations simultaneously.

Here is how, through this exciting role, YOU will contribute to BMC Helix's and your own success:

• This is an on-site role at the Navi Mumbai location.
• Provide L2/L3 support for enterprise IT Operations Management solutions, ensuring platform stability, availability, and performance.
• Administer, monitor, and troubleshoot BMC Helix ITOM solutions including Monitoring, AIOps, Server Automation, Vulnerability Management, Endpoint Management, and Discovery.
• Support incident, problem, change, and major incident management activities aligned with ITIL best practices and SLA commitments.
• Execute platform upgrades, patching, vulnerability remediation, maintenance activities, and operational improvements.
• Collaborate with customer infrastructure, security, application, database, and network teams to resolve complex technical issues.
• Monitor platform health, integrations, agents, connectors, and automation jobs to ensure seamless service delivery.
• Develop operational dashboards, reports, RCA documentation, runbooks, and knowledge articles.
• Contribute to automation, process improvements, and customer success within a managed services environment.
• Participate in a 24x7 support model, including shift-based work, on-call support, and planned maintenance activities as required.

To ensure you’re set up for success, you will bring the following skillset & experience:

• 5+ years of overall IT experience with at least 3 years supporting infrastructure operations, monitoring, automation, patching, vulnerability remediation, endpoint management, or discovery solutions.
• Hands-on experience with BMC Helix ITOM products (preferred) or equivalent enterprise tools such as Dynatrace, AppDynamics, Splunk, Datadog, SolarWinds, ScienceLogic, SCCM/MECM, BigFix, Ansible, Qualys, Tenable, Rapid7, Intune, ManageEngine, ServiceNow Discovery, Device42, or similar technologies.
• Experience providing L2/L3 support within a Managed Services or Production Support environment.
• Strong understanding of Windows and Linux/UNIX environments, virtualization technologies, networking fundamentals, middleware, databases, and enterprise infrastructure.
• Experience troubleshooting applications and components hosted on servers and containerized environments.
• Exposure to Docker, Kubernetes, or OpenShift environments is desirable.
• Knowledge of platform administration, monitoring, upgrades, integrations, health checks, performance tuning, and capacity management.
• Understanding of vulnerability management processes, patch deployment, remediation, compliance reporting, and security best practices.
• Working knowledge of scripting and automation tools such as PowerShell, Python, Bash, or Shell scripting.
• Strong analytical, troubleshooting, problem-solving, and root-cause analysis skills.
• Excellent customer-facing communication and stakeholder management capabilities.
• Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field.
• Willingness to work in a 24x7 shift-based environment, including on-call and weekend support when required.

Why Work Here? Because You’ll Matter.

We’re not hiring for roles—we’re hiring for impact. At Helix, you’ll solve hard problems, build smart solutions, and work with people who challenge and champion you. You’ll see your ideas come to life—and your work make a difference.

We believe in trust, transparency, and grit. Our culture is inclusive, flexible, and built for people who want to stretch themselves - and support others doing the same. Whether you’re remote or in-office, you’ll find space to show up fully and contribute meaningfully. You won’t be boxed in—you’ll be backed up.

Make Your Mark At Helix

We value diverse perspectives and believe the best ideas come from everywhere.

EEOC Statement

Helix is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status asa protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Helix maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

At HELIX we believe in pay transparency and have set the midpoint of the salary band for this role at 1,180,000 INR. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.

The salary listed is just one component of HELIX's employee compensation package. Other rewards may include a variable plan and country specific benefits.

We are committed to ensuring that our employees are paid fairly and equitably, and that we are transparent about our compensation practices.

Returnship@BMC

Had a break in your career? No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce.