Healthcare & Clinical Systems Support

Tekskills Inc.; Mumbai; Vor Ort; INR 600.000 - 1.100.000; Vollzeit

Zusammenfassung

Tekskills Inc. is seeking a Level 2 support specialist for clinical systems in Mumbai. You will handle incidents, service requests, and escalations from L1 teams, ensuring timely resolution and adherence to SLAs.

The role involves troubleshooting applications, configuring systems for users, and coordinating with vendors for complex issues. You will support both clinical and administrative users, document solutions, and contribute to knowledge bases, with a focus on data privacy and healthcare

Qualifikationen

• Experience providing Level 2 support for clinical systems and resolving incidents within SLAs.
• Ability to troubleshoot application issues, perform root-cause analysis and coordinate with vendors/IT teams.
• Experience supporting clinical and administrative users, configurations, and minor enhancements.

Aufgaben

• Provide Level 2 support for clinical systems, resolve incidents, service requests, and escalations from L1 teams.
• Troubleshoot application issues, perform root-cause analysis, and ensure resolution within SLAs.
• Support users with application usage, configurations, and minor enhancements.

Kenntnisse

Healthcare IT

Tools

PACS Insignia/Intellirad

IMS Maxims

Magentus RIS

Medilogik EMS

CIMAR

iQemo

IEP

eRS

Jobbeschreibung

Role & responsibilities

• Provide Level 2 support for clinical systems, resolving incidents, service requests, and escalations from L1 teams.
• Troubleshoot application issues, perform root cause analysis, and ensure resolution within agreed SLAs.
• Support users (clinical and administrative) with application usage, configurations, and minor enhancements.
• Coordinate with vendors and technical teams for complex problem resolution.
• Document solutions, contribute to knowledge base articles, and provide training where needed.
• Support system updates, patches, and validation activities under IT governance.
• Ensure compliance with healthcare regulations and data privacy standards.

Desired Knowledge (Hands-on experience with some of the following):

• Insignia / Intellirad PACS (Picture Archiving and Communication System)
• IMS Maxims (Electronic Diagnosis Orders & Patient Administration Systems)
• Magentus RIS (Radiology Information System)
• Medilogik EMS (Clinical & Cardiology Reporting Solutions)
• CIMAR (Cloud-based Medical Image Exchange Platform)
• iQemo (Oncology Treatment Workflow Solution)
• IEP (Image Exchange Portal)
• eRS (Electronic Referral System)