Head SNO India

Merck Healthcare; Mumbai; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Merck Healthcare in Mumbai seeks a senior leader to own end-to-end supply continuity for a complex healthcare portfolio across India. You will shape the India Supply Network Operations strategy, drive IBP and oversee inventory governance, warehousing, distribution and order management.

You will collaborate with Commercial, Quality, Regulatory Affairs and External Manufacturing to align supply decisions with market priorities and patient needs, while leading a cross-functional team and ensuring

Qualifications

• Senior experience in supply chain operations across planning, inventory, logistics and continuous improvement.
• Ability to lead end-to-end supply decisions in a regulated healthcare market.
• Experience with contract manufacturing networks and capacity planning.

Responsibilities

• Own end-to-end supply continuity for a complex healthcare portfolio in India.
• Set the supply network operations strategy for India and lead IBP processes.
• Direct inventory governance, warehousing, distribution and customer order management.
• Partner with Commercial, Quality, Regulatory Affairs and Finance to align supply with market priorities.
• Represent supply as a strategic voice in country leadership teams and drive resilience.

Skills

Supply chain leadership

End-to-end ownership

Influence at senior levels

Contract manufacturing experience

Business acumen

IBP/S&OP + SAP

English fluency

Education

Degree in supply chain or related field

MBA or APICS (advantage)

Tools

ERP systems

Job description

Job Description:

Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

United As One for Patients, our purpose in Healthcare is to help create, improve and prolong lives. We develop medicines, intelligent devices and innovative technologies in therapeutic areas such as Oncology, Neurology and Fertility. Our teams work together across 6 continents with passion and relentless curiosity in order to help patients at every stage of life. Joining our Healthcare team is becoming part of a diverse, inclusive and flexible working culture, presenting great opportunities for personal development and career advancement across the globe.

Head of Supply Network Operations – India (all genders)

Your Role

In this pivotal role, you will own end-to-end supply continuity for a complex and fast-growing healthcare portfolio across India, driving resilience, availability and growth-readiness across imported and locally manufactured products. You will set the Supply Network Operations strategy for India, lead the country Integrated Business Planning (IBP) process, and direct inventory governance, warehousing, distribution and customer order management. Operating at the centre of a demanding cross-functional environment, you will partner closely with Commercial, Quality, Regulatory Affairs, Finance and External Manufacturing to connect supply decisions with market priorities and patient needs. As a member of both the Emerging Growth Markets Supply Network Operations leadership team and the India Healthcare Leadership Team, you will represent supply as a strategic voice at country and above-market level, shaping network direction, building resilience and developing the capability of your team.

Who You Are

• Substantial senior experience in supply chain operations, ideally in healthcare or biopharma, with proven managerial responsibility for a team and a track record of delivering results across planning, inventory, logistics and continuous improvement in a complex, regulated market.
• Strong ownership and accountability mindset, with the ability to take end-to-end responsibility for outcomes, remove obstacles proactively and drive decisions to closure across a matrixed, multi-stakeholder environment.
• Demonstrated ability to influence without authority at senior levels, building trusted relationships across Commercial, Quality, Regulatory Affairs, External Manufacturing, Finance and global operations.
• Experience working with contract manufacturing organisations and external supply networks, including capacity planning, launch readiness, performance management and business continuity.
• Strong business and commercial acumen, with a clear understanding of how supply chain decisions affect revenue, profitability, customer service, market growth and patient access.
• Working knowledge of IBP and S&OP processes, SAP or equivalent ERP systems, and modern planning tools; a continuous improvement mindset and the ability to embed standard ways of working.
• Sound judgement under pressure, with the ability to lead through disruption and ambiguity, translate complex supply data into clear recommendations and keep people focused and accountable.
• A degree in supply chain, engineering, business, pharmacy or a related discipline; an advanced degree (MBA) or professional certification such as APICS is an advantage. Fluency in English is required; working knowledge of Hindi is an advantage.

What we offer:

We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!