Head - Sales Order Processing

Lubi Electronics; Ahmedabad District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Lubi Electronics in Ahmedabad, Gujarat, is seeking a Head - Sales Order Processing to oversee the end-to-end order lifecycle across Sales, Commercial, Finance, Warehouse and Logistics. You will ensure timely and accurate order execution, resolve bottlenecks, and drive a seamless customer experience with fast dispatch.

You will lead cross-functional teams, ensure stock validation and credit clearance, and optimize invoicing and dispatch processes to meet customer commitments.

Qualifications

• Graduate/MBA or equivalent in Operations, Supply Chain, Commerce, Business Administration or related field.
• 8+ years of relevant experience in Order Management, Sales Order Processing or Supply Chain.
• Location: Ahmedabad, Gujarat; Employment Type: Full-time.
• ERP systems experience (SAP, Oracle, MS Dynamics) in Order-to-Dispatch/Order-to-Cash flows.

Responsibilities

• Own the end-to-end order execution process from Sales Order creation to dispatch; monitor stock, credit/overdue checks, warehouse processing, invoicing, PGI, and dispatch.
• Act as the primary bridge between Sales/Order Booking, Commercial, Finance, Warehouse and Logistics; align on priorities and drive closure.
• Validate model/SKU, pricing, and stock; resolve discrepancies and release ready orders promptly.
• Monitor Finance clearance, coordinate overdue payments and credit limits; ensure orders cleared move forward.
• Oversee warehouse picking/packing and outward scanning against packing slips to minimize turnaround time.
• Ensure timely invoicing and PGI creation; manage multi-mode dispatches and align with delivery commitments.

Skills

Cross-functional leadership

End-to-End Order Execution

Order Management

ERP Proficiency

Stakeholder management

Education

Graduate/MBA or equivalent

Tools

SAP

Oracle

Microsoft Dynamics

Job description

We are proud to introduce our company and showcase the wide array of solutions we bring to our customers.

Since 1997, Lubi Electronics has been a driving force in empowering industries with Next-Generation solutions, helping businesses stay ahead of modern challenges and achieve long-term success.

• Our Automation Systems are designed to enhance productivity, streamline processes, and deliver smart solutions that drive operational efficiency.
• In the renewable energy sector, our Advanced Solar Technologies support sustainability through customized EPC solutions.
• Our Reliable Control Panels ensure operational stability, precision, and durability across a wide range of industrial applications.

Our Legacy & National Footprint:

• With 25+ years of experience, we have built a legacy of excellence by continuously adapting to evolving market needs.
• Aligned with our tagline “Automation for a Connected World”, we collaborate with 25+ Global Brands to enable seamless connectivity and smarter operations.
• Headquartered in Ahmedabad, we have a strong PAN India presence across 25 states and 4 Union Territories, supported by 10 branch offices and service centers.
• Our strong focus on Repair & Service Support ensures world-class solutions that meet global quality standards.
• We are committed to helping industries grow sustainably in a rapidly evolving world.

Head - Sales Order Processing Job in Ahmedabad, Gujarat

Responsible for managing the end-to-end order lifecycle, from sales order booking to final dispatch. The role will coordinate with Sales, Commercial, Finance, Warehouse, and Logistics teams to ensure timely and accurate order execution, resolve bottlenecks, and drive a seamless customer experience with a focus on same-day delivery wherever possible.

Eligibility & Education Criteria

• Graduate/MBA or equivalent qualification; preferably in Operations, Supply Chain, Commerce, Business Administration, or a related field.
• Location: Ahmedabad, Gujarat
• Employment Type: Full-time
• Experience: 8+ years of relevant experience in Order Management, Sales Order Processing, or Supply Chain.

Key Responsibilities

• End-to-End Order Execution: Own the order execution process from Sales Order creation to final dispatch; monitor stock validation, credit/overdue checks, warehouse processing, invoicing, PGI, and dispatch; minimize delays and resolve pending orders proactively.
• Cross-Functional Coordination: Act as the primary bridge between Sales/Order Booking, Commercial, Finance, Warehouse, and Logistics teams to align on priorities and drive issues to closure.
• Order Validation & Back Order Coordination: Ensure validation of model/SKU, pricing, and available stock; resolve system discrepancies and release ready orders promptly.
• Finance & Credit Clearance: Monitor orders on hold for Finance clearance, coordinate overdue payments and credit limits, and ensure cleared orders advance immediately.
• Warehouse Coordination: Supervise picking, packing, and outward scanning against approved packing slips to ensure accuracy and minimize processing turnaround time.
• Invoicing & PGI Monitoring: Ensure timely invoicing and Post Goods Issue (PGI) creation, facilitating a seamless transition from scanning to dispatch.
• Logistics & Dispatch Management: Manage multi-mode dispatches (courier, transport, customer pickup), align with customer delivery commitments, and resolve transporter or documentation bottlenecks.

Key Performance Objectives

• Achieve same-day processing and dispatch for eligible orders.
• Minimize Order-to-Dispatch cycle time and order ageing.
• Ensure high order accuracy, proactive order visibility, and rapid exception resolution.
• Eliminate interdepartmental delays and consistently uphold customer commitments.

Exception & Process Management

• Exception Handling: Identify delay causes, assess customer impact, escalates issues, track closures, and initiate preventive actions for recurring bottlenecks.
• Process Improvement: Develop dashboards, trackers, SOPs, and alerts to enhance overall operational speed, accuracy, and customer satisfaction.
• Coordination & Execution: Strong cross-functional leadership, stakeholder management, follow-up, and root-cause problem-solving capabilities.
• ERP Proficiency: Hands-on experience with ERP systems such as SAP, Oracle, or Microsoft Dynamics in Order-to-Dispatch/Order-to-Cash flows.
• Mindset & Acumen: Strong sense of ownership ("own the order until it reaches the customer"), high urgency, customer-first mindset, and analytical/MIS reporting strength.

About Company

We are proud to introduce our company and showcase the wide array of solutions we bring to our customers.
Since 1997, Lubi Electronics has been a driving force empowering industries with Next-Generation solutions, helping businesses stay ahead of modern challenges and achieve success.

• Our Automation systems are designed to enhance productivity, streamline processes, and provide smart solutions that drive operational efficiency.
• In the renewable energy space, our Advanced Solar technologies are pushing the boundaries of sustainability, enabling a greener future through Customized EPC solutions.
• Meanwhile, our Reliable Control Panels ensure operational stability, delivering precision and durability for a wide range of applications across industries.

Our legacy and National Footprint

• With 25+ years of experience, we have built a legacy of excellence, continuously adapting to market needs and delivering cutting-edge technologies that optimize production processes.
• True to our tagline, “Automation for a Connected World,” we have partnered with 25 Global Brands – ensuring seamless connectivity and smarter operations.
• With headquarter in Ahmedabad, we have PAN India presence in 25 states and 4 UTs. Supported by 10 Branch Offices and Service Centers, we offer unparalleled reach and support across the country.
• Our commitment to Repair and Service Support ensures that we deliver world-class solutions tailored to diverse industries while maintaining global standards.