Head - Renewals & Surrender Strategy

Michael Page; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Opportunities for professional growth

Comprehensive benefits

Supportive work environment

Job summary

Michael Page is seeking a Renewals & Surrender Strategy Head in Mumbai, India, to enhance policy renewals and improve customer retention. The role requires strong experience in the life insurance sector and proven skills in strategy development.

Applicants should possess excellent leadership and data analysis skills, alongside the ability to train and mentor team members. The position offers opportunities for professional growth and a range of comprehensive benefits within a leading organization.

Qualifications

• Strong experience in the life insurance sector, specifically in renewals and customer retention.
• A solid understanding of insurance products and customer needs.
• Proven skills in strategy development and execution.
• Expertise in data analysis and reporting tools.

Responsibilities

• Develop and execute strategies to enhance policy renewals and minimise surrender rates.
• Analyse customer behaviour patterns and identify trends to improve retention.
• Collaborate with cross-functional teams to implement customer engagement initiatives.
• Monitor and report on key performance indicators related to renewals and surrenders.
• Provide insights and recommendations to senior management based on data analysis.
• Drive customer-focused campaigns to ensure satisfaction and long-term retention.
• Ensure compliance with regulatory requirements within the insurance industry.
• Train and mentor team members to align with strategic goals.

Skills

Customer retention strategies

Data analysis

Leadership

Stakeholder management

Communication

Education

Bachelor's degree in business administration, finance, or related field

Tools

Data analysis tools

Job description

Competitive Pay & Growth Opportunity

• Competitive Pay
• Growth Opportunity

About Our Client

The organisation is a well-established and respected name in the life insurance industry. As a large organization, it is dedicated to delivering innovative insurance solutions to its customers and fostering growth-driven leadership within its teams.

Job Description

• Develop and execute effective strategies to enhance policy renewals and minimise surrender rates.
• Analyse customer behaviour patterns and identify trends to improve retention.
• Collaborate with cross-functional teams to implement customer engagement initiatives.
• Monitor and report on key performance indicators related to renewals and surrenders.
• Provide insights and recommendations to senior management based on data analysis.
• Drive customer-focused campaigns to ensure satisfaction and long-term retention.
• Ensure compliance with regulatory requirements within the insurance industry.
• Train and mentor team members to align with strategic goals.

The Successful Applicant

A successful Renewals & Surrender Strategy Head should have:

• Strong experience in the life insurance sector, specifically in renewals and customer retention.
• A solid understanding of insurance products and customer needs.
• Proven skills in strategy development and execution.
• Expertise in data analysis and reporting tools.
• Strong leadership and team management abilities.
• Excellent communication and stakeholder management skills.
• Educational qualifications in business administration, finance, or a related field.

What’s on Offer

• Opportunities for professional growth and career advancement.
• Comprehensive benefits and a supportive work environment.
• Be part of a leading organisation in the life insurance industry.