Head Quality-Fruits & Vegetable

Bridging Talents Pte Ltd; Mumbai; Hybrid; INR 2,500,000 - 3,600,000; Full time

Job summary

Bridging Talents Pte Ltd is seeking a Quality Head Fruits & Vegetables to establish and monitor quality standards across the fresh produce supply chain, from farms to stores. The role emphasizes food safety, regulatory compliance, and customer satisfaction, with a leadership remit across sourcing, logistics, warehousing, and retail.

The ideal candidate will have extensive QA experience in fresh produce, strong knowledge of grading and post-harvest handling, and proven leadership capabilities to

Qualifications

• 15+ years of QA experience in fresh produce or FMCG.
• Proven track record in scale quality management for fruits & vegetables.
• Strong knowledge of grading standards, post-harvest handling, and regulatory compliance.

Responsibilities

• Quality Management: develop standards, SOPs, and specs for fruits & vegetables.
• Supplier & Farm QA: onboard/audit growers, ensure compliance and drive corrective actions.
• Food Safety & Compliance: ensure FSSAI compliance, inspections, and documentation.
• Distribution Center & Store Quality: establish receiving/handling standards, audits, and storage controls.
• Customer Experience & Continuous Improvement: analyze complaints, drive shelf-life improvements, KPI tracking.
• Team Leadership: build/lead quality team, training, and foster quality culture.

Skills

Quality management

SOP development

Audit & compliance

Food safety

Cold chain operations

Team leadership

Job description

6 Role & responsibilities

Role Purpose

The Quality Head Fruits & Vegetables will be responsible for establishing, monitoring, and continuously improving quality standards across the fresh produce supply chain. The role will ensure superior product quality from farm sourcing through distribution centers and stores while maintaining food safety, regulatory compliance, and customer satisfaction.

1) Quality Management

• Develop and implement quality standards, SOPs, and specifications for fruits and vegetables.
• Establish inspection protocols at source, distribution centers, and stores.
• Drive quality consistency across sourcing, logistics, warehousing, and retail operations.
• Monitor product performance through shelf-life studies and quality audits.

2) Supplier & Farm Quality Assurance

• Evaluate, onboard, and audit growers, farmers, aggregators, and vendors.
• Ensure compliance with agreed quality specifications and food safety standards.
• Conduct supplier performance reviews and drive corrective action plans.
• Work closely with sourcing teams to improve produce quality and reduce variability.

3) Food Safety & Compliance

• Ensure compliance with FSSAI regulations, hygiene standards, and food safety requirements.
• Lead food safety inspections and external audits.
• Maintain documentation related to quality and regulatory requirements

4) Distribution Center & Store Quality

• Establish receiving, grading, storage, and handling standards.
• Conduct periodic audits of distribution centers and stores.
• Monitor temperature control, storage conditions, and handling practices.
• Drive reduction in quality complaints, shrinkage, and wastage.

5) Customer Experience & Continuous Improvement

• Analyze customer complaints and identify root causes.
• Implement quality improvement initiatives to enhance freshness and shelf life.
• Track key quality metrics and present insights to leadership.
• Collaborate with business, operations, and merchandising teams to improve customer satisfaction.

6) Team Leadership

• Build and lead a team of quality managers, executives, and auditors.
• Develop training modules for store, warehouse, and sourcing teams.
• Foster a culture of quality and food safety across the organization.

Key Performance Indicators (KPIs)

• Reduction in F&V shrinkage and wastage.
• Customer complaint rate.
• Supplier quality compliance score.
• Store and warehouse audit scores.
• Shelf-life improvement across categories.
• Product rejection percentage at DCs and stores.
• Food safety and regulatory compliance metrics.

Preferred candidate profile

• 15+ years of experience in Quality Assurance, preferably in Fresh Produce, Food Retail,FMCG, Agri-business.
• Proven experience managing quality for fruits and vegetables at scale.
• Strong knowledge of grading standards, post-harvest management, food safety, and cold chain operations.