Head - Private Client Group(PCG)

FORWARD; Mumbai; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

FORWARD in Mumbai seeks a seasoned Head – Private Client Group to lead and scale the PCG business, driving AUM growth, revenue generation, client acquisition and retention across the HNI/UHNI segment.

You will own the overall business strategy, client proposition, team performance, and profitability while ensuring superior wealth management and investment advisory solutions. This role requires strategic leadership, market insight, and a proven wealth management track record.

Responsibilities

• Lead, manage, and scale the Private Client Group business in line with the organization's overall growth objectives.
• Own the PCG business P&L, AUM, revenue, client acquisition, retention, and profitability targets.
• Develop and execute business strategies, growth plans, and performance frameworks to achieve and exceed annual business targets.
• Identify new market opportunities, client segments, and growth levers to expand the PCG franchise.
• Drive acquisition of new HNI/UHNI clients through strong market presence, networking, referrals, and strategic relationships.
• Deepen existing client relationships by understanding their financial goals, investment preferences, risk profiles, and evolving wealth requirements.
• Build long-term relationships with key clients and ensure high levels of client engagement, satisfaction, and retention.
• Establish a strong client-centric culture focused on trust, transparency, and superior service delivery.
• Drive AUM growth through effective cross-selling and up-selling of wealth management and investment solutions.
• Generate revenue by promoting and distributing Mutual Funds, Portfolio Management Services (PMS), Alternative Investment Funds (AIFs), and other relevant investment products.
• Identify opportunities to increase wallet share and overall revenue contribution from existing and new relationships.
• Develop strategies to improve product penetration, client activation, and revenue productivity.
• Oversee portfolio reviews and ensure delivery of customized investment solutions aligned with client objectives, risk appetite, asset allocation, and investment horizon.
• Guide the team in developing holistic wealth management strategies for HNI/UHNI clients.
• Ensure effective use of market insights, asset allocation strategies, and relevant financial products to optimize client portfolios.
• Maintain strong understanding of capital markets, investment products, and evolving wealth management trends.
• Develop deep market understanding and proactively identify trends, opportunities, and competitive developments impacting the wealth management business.
• Formulate advanced strategies to increase book size, AUM, client wallet share, and revenue.
• Build strong relationships with key market participants, intermediaries, entrepreneurs, business owners, and other potential HNI/UHNI client networks.
• Continuously enhance the PCG value proposition based on market and client needs.
• Build, lead, manage, and mentor a high-performing team of Wealth Managers and relationship teams.
• Set clear business objectives, KPIs, productivity benchmarks, and performance expectations for the team.
• Drive a strong performance culture through regular reviews, coaching, capability building, and performance interventions.
• Develop the next line of leadership and ensure strong talent retention within the PCG business.
• Ensure consistent delivery against AUM, revenue, acquisition, productivity, and client service metrics.
• Ensure superior client servicing standards and consistent delivery of a differentiated wealth management experience.
• Establish robust processes for client engagement, portfolio reviews, service delivery, and relationship management.
• Ensure adherence to all regulatory, compliance, risk, and internal governance requirements.
• Maintain high standards of professional conduct, client confidentiality, and ethical wealth advisory practices.

Job description

The Head – Private Client Group

will be responsible for leading and scaling the PCG business, driving AUM growth, revenue generation, client acquisition and retention across the HNI/UHNI segment. The role will own the overall business strategy, client proposition, team performance, and profitability while ensuring superior wealth management and investment advisory solutions.

Key Responsibilities

1. Business Leadership & Growth

• Lead, manage, and scale the Private Client Group business in line with the organization's overall growth objectives.
• Own the PCG business P&L, AUM, revenue, client acquisition, retention, and profitability targets.
• Develop and execute business strategies, growth plans, and performance frameworks to achieve and exceed annual business targets.
• Identify new market opportunities, client segments, and growth levers to expand the PCG franchise.

2. HNI/UHNI Client Acquisition, Deepening & Retention

• Drive acquisition of new HNI/UHNI clients through strong market presence, networking, referrals, and strategic relationships.
• Deepen existing client relationships by understanding their financial goals, investment preferences, risk profiles, and evolving wealth requirements.
• Build long-term relationships with key clients and ensure high levels of client engagement, satisfaction, and retention.
• Establish a strong client-centric culture focused on trust, transparency, and superior service delivery.

3. AUM & Revenue Generation

• Drive AUM growth through effective cross-selling and up-selling of wealth management and investment solutions.
• Generate revenue by promoting and distributing Mutual Funds, Portfolio Management Services (PMS), Alternative Investment Funds (AIFs), and other relevant investment products.
• Identify opportunities to increase wallet share and overall revenue contribution from existing and new relationships.
• Develop strategies to improve product penetration, client activation, and revenue productivity.
• Oversee portfolio reviews and ensure delivery of customized investment solutions aligned with client objectives, risk appetite, asset allocation, and investment horizon.
• Guide the team in developing holistic wealth management strategies for HNI/UHNI clients.
• Ensure effective use of market insights, asset allocation strategies, and relevant financial products to optimize client portfolios.
• Maintain strong understanding of capital markets, investment products, and evolving wealth management trends.

5. Market Intelligence & Business Development

• Develop deep market understanding and proactively identify trends, opportunities, and competitive developments impacting the wealth management business.
• Formulate advanced strategies to increase book size, AUM, client wallet share, and revenue.
• Build strong relationships with key market participants, intermediaries, entrepreneurs, business owners, and other potential HNI/UHNI client networks.
• Continuously enhance the PCG value proposition based on market and client needs.

6. Team Leadership & Performance Management

• Build, lead, manage, and mentor a high-performing team of Wealth Managers and relationship teams.
• Set clear business objectives, KPIs, productivity benchmarks, and performance expectations for the team.
• Drive a strong performance culture through regular reviews, coaching, capability building, and performance interventions.
• Develop the next line of leadership and ensure strong talent retention within the PCG business.
• Ensure consistent delivery against AUM, revenue, acquisition, productivity, and client service metrics.

7. Client Experience & Governance

• Ensure superior client servicing standards and consistent delivery of a differentiated wealth management experience.
• Establish robust processes for client engagement, portfolio reviews, service delivery, and relationship management.
• Ensure adherence to all regulatory, compliance, risk, and internal governance requirements.
• Maintain high standards of professional conduct, client confidentiality, and ethical wealth advisory practices.