Head- Operations

Dhanalakshmi Hire Purchase & Leasing; Thrissur; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

A financial services company in Thrissur, Kerala is seeking a Head of Operations to oversee day-to-day functions across various financial products. This role will involve ensuring compliance with RBI regulations, leading a high-performing team, and enhancing customer experience through operational excellence. The ideal candidate will drive strategic initiatives to support business growth and maintain service quality across all customer touchpoints.

Qualifications

• Must be well-versed with RBI compliance and operational best practices in financial services.

Responsibilities

• Lead day-to-day operations across lending, investment, deposits, and insurance products.
• Ensure full compliance with RBI guidelines and other regulatory requirements.
• Manage back-office operations for loan, investment, deposit, and insurance products.
• Implement digital transformation initiatives.
• Oversee client onboarding, servicing, disbursals, renewals, and query resolution.
• Lead and build a high-performing operations team.
• Prepare periodic reports to senior leadership and regulatory bodies.

Job description

Job description:

We are seeking a dynamic and experienced professional to lead the Operations function of our NBFC. The Head of Operations will play a key strategic and executional role in ensuring smooth, compliant, and customer-centric operations across all verticals, including investment products, loan products, deposit products, and insurance offerings. The ideal candidate must be well-versed with RBI compliance and operational best practices in the financial services space.

Strategic Operations Management:

• Lead and oversee day-to-day operations across lending, investment, deposits, and insurance products.
• Develop and implement efficient, scalable processes to support business growth while ensuring regulatory compliance and customer satisfaction.

Compliance & Risk Management:

• Ensure full compliance with RBI guidelines and other regulatory requirements governing NBFC operations.
• Collaborate with compliance and risk teams to mitigate operational risks and enforce internal controls.

Product Operations Oversight

Manage back-office operations for:

• Loan Products:Personal, business, secured/unsecured loans.
• Investment Products:NCDs, Sub-debts, etc.
• Deposit Products:Fixed deposits, recurring deposits, etc.
• Insurance Products:Life, general, and health insurance processing and servicing.

Technology & Automation:

• Work closely with the technology team to implement digital transformation initiatives.
• Champion automation and process optimization projects to improve TAT and cost-efficiency.

Customer Experience & Service Delivery:

• Oversee client onboarding, servicing, disbursals, renewals, and query resolution.
• Establish SLAs and ensure high-quality service delivery across all touchpoints.

Team Leadership:

• Lead, mentor, and build a high-performing operations team.
• Foster a culture of accountability, excellence, and compliance.

Audit & Reporting:

• Liaise with auditors (internal/external) and ensure timely closure of audit findings.
• Prepare and present periodic reports to senior leadership and regulatory bodies as required.