Head Operations

People Fraction; Bengaluru; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

Dr Doodley, a Bengaluru-based pet healthcare company, is seeking a Head of Operations to own day-to-day operational excellence across all hospitals and home visits. The ideal candidate has 5+ years of experience and must have led operations in healthcare or an early-stage startup.

You will oversee hospital operations, inventory planning, SOP creation, and ensure robust data reporting to support decision-making across clinics.

Qualifications

• 5+ years of experience in operations leadership.
• Experience leading operations in healthcare or early-stage startups.

Responsibilities

• Hospital Operations: manage day-to-day operations across clinics by leading clinic managers; oversee hospital IPD operations; manage home-visit dispatch, inventory planning.
• Customer Experience & Process Control: ensure smooth patient experience, accurate billings, scheduling, clinic inventory management, own clinic P&L; build and optimize processes for reliability.
• Data, Reporting & Decision Support: prepare and share clinic-level data; enable analytics and structured reporting for decision making.
• SOP Creation & Compliance: create and improve SOPs across clinics including treatments, billings, reporting, procurement, asset & data management; monitor adherence.
• Resource & Inventory Management: plan staffing and resource allocation; ensure stock of medicines, consumables, and equipment across sites.

Job description

About the Role:

We are looking for a Head of Operations to own and lead day-to-day operational excellence across all hospitals and services. The ideal candidate has 5+ years of experience and must have led operations in an early-stage startup or a healthcare setup.

Key Responsibilities:

1. Hospital Operations:

• Manage day-to-day operations across all hospitals by leading clinic managers
• Oversee operations of vet home visits including dispatch schedules, travel challenges, equipment & medicine availability, and inventory planning
• Lead inpatient (IPD) operational management across hospitals

2. Customer Experience & Process Control:

• Ensure smooth customer experience through accurate billings, timely health updates, shift scheduling, and clinic inventory management
• Take ownership of clinic P&L
• Build and optimise operational processes for high reliability and consistency

3. Data, Reporting & Decision Support:

• Prepare, track, and share timely & accurate clinic-level data with relevant teams
• Enable analytics and qualitative decision‑making through structured reporting and parameters

4. SOP Creation & Compliance:

• Create, implement & improve SOPs across clinics covering treatments, billings, reporting, customer communication, procurement, housekeeping, asset management, and data management
• Monitor execution and ensure adherence to all SOPs across hospitals and home visits

5. Resource & Inventory Management:

• Plan staffing & resource allocation across clinics and home visits for smooth functioning
• Ensure optimum stock of medicines, consumables, and equipment at all sites

Preferred Background:

Candidates with experience in hospitals, retail outlets, hospitality, or service-based industries

About the Company:

Dr Doodley is a Bengaluru-based, high-growth pet healthcare company redefining the standards of veterinary care in India through an integrated and technology-enabled approach. Established in 2023, the company operates a hybrid care model, combining on-demand, at-home veterinary services with 7 multispecialty pet hospitals across Bangalore, delivering comprehensive care 24/7, ensuring seamless and accessible care for pet parents.

Dr Doodley has demonstrated significant scale and impact, having served over 30,000 pets and conducted 1,000+ surgical procedures, supported by a growing network of veterinary professionals and clinical infrastructure.

With a clear vision to build India’s most trusted and comprehensive pet healthcare platform, Dr. Doodley is focused on expanding its hospital network, strengthening clinical excellence, and delivering a consistently high-quality, compassionate experience for pet parents.