Head of P&C Operations GBS

Technip Energies; Uttar Pradesh; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Technip Energies in India, Noida, seeks a seasoned Head of P&C Operations GBS to lead end-to-end HR service delivery across multiple geographies. You will drive standardization, digital transformation and employee experience, partnering with COEs to enable a scalable P&C operation.

You will oversee a ~60-person GBS P&C team, influence senior stakeholders, and guide the transformation journey within a global, complex organization. Experience in AI-enabled HR and governance is essential.

Qualifications

• Bachelor’s or Master’s degree in HR or business field preferred.
• Experience in P&C Ops including exposure to ERP platforms such as Oracle and ServiceNow HRSD.
• 15–18 years of experience with at least 10+ years in managerial roles.
• Experience in global, multi-stakeholder environments.
• Formal certification in project/program management (PMP/PRINCE2/MSP) preferred and/or change management.
• Strong knowledge of data privacy (GDPR/DPDP) and compliance.

Responsibilities

• Lead end-to-end delivery of P&C Operations within the GBS organization.
• Drive service quality, process standardization, digital transformation and employee experience across geographies.
• Develop and execute the P&C Operations strategy aligned with transformation and objectives.
• Lead and manage P&C Operations teams at GBS including data management, payroll, talent acquisition, mobility, and L&D operations.
• Partner with COEs to ensure seamless P&C operations delivery and continuous improvement.
• Own P&C Operations budget, cost optimization, and resource allocation.

Skills

AI in P&C

Transition mgmt

Stakeholder Mgmt

Communication

Attention to detail

Education

Bachelor’s or Master’s in HR/Business

Tools

Oracle ERP

ServiceNow HRSD

HR systems

Job description

Job Description

Be part of the solution at Technip Energies and embark on a one-of-a-kind journey. You will be helping to develop cutting-edge solutions to solve real-world energy problems.

We are currently seeking Head of P&C Operations GBS, reporting directly to GBS Managing Director to join our People & Culture team based in India, Noida.

We offer you not only a job, but an inspiring journey in a truly global environment where you team up to break down boundaries thanks to the innovation, creativity and pioneer spirit which drive our people.

About us

Technip Energies is a global technology and engineering powerhouse. With leadership positions in LNG, hydrogen, ethylene, sustainable chemistry, and CO2 management, we are contributing to the development of critical markets such as energy, energy derivatives, decarbonization, and circularity. Our complementary business segments, Technology, Products and Services (TPS) and Project Delivery, turn innovation into scalable and industrial reality.

Through collaboration and excellence in execution, our 17,000+ employees across 34 countries are fully committed to bridging prosperity with sustainability for a world designed to last.

Global Business Services India

At Technip Energies, we are continually looking for ways to become more efficient, and ways to improve our quality, customer focus and cost competitiveness. The Global Business Services (GBS) organization is key to executing this strategy, by standardizing our processes and centralizing our services.

Our Vision : A customer focused, cost efficient, innovative, and high performing organization that drives functional excellence.

GBS provide streamlined and consistent services to our internal customers in the domain of Finance and Accounting, Human Resources, Business Functional Support, Procurement and Legal. Our services fit our global organization and allow us to focus on business strategy and priorities. GBS also maintains continuous improvement plans to enhance our customer-oriented service culture.

About the opportunity we offer

The Head of P&C Operations GBS is responsible for leading and optimizing global People & Culture operations within the Global Business Services organization, ensuring efficient, scalable, and compliant HR service delivery.

The role drives operational excellence, standardization, digital transformation, continuous improvement, and superior employee experience across multiple geographies. The incumbent partners closely with P&C Centers of Excellence (COEs) as P&C Service Delivery, Total Rewards, Learning & Development as well as Analytics and will manage a team of 3 team managers (with around 60 people in the total GBS P&C Operations team).

In the last few years, we have made some important steps regarding more structured, organized documented ways of working, the governance, and implementation of global ways of working in certain areas within P&C. This included the integrated way of working between the local P&C teams and the P&C team at GBS.

We are now embarking a new journey in which we are aiming to drive a further Transformation in the P&C function. This role will be instrumental in strengthening the partnership between the P&C Operations team within GBS and wider P&C community, ensuring alignment with business priorities and enabling seamless employee experience.

The role will also play a key part in fostering collaboration across the wider P&C community, bringing in external best practices, and guiding the team through the transformation journey to enhance both service excellence and business impact.

Reporting lines & Interactions

• Reporting to: Managing Director of GBS
• Direct supervisors: 03 Team Managers with a team size of around 60
• Internally: P&C Leadership Team, Global Process Owners/COE’s, Regional HRSD Managers, Finance, Procurement, Legal, Internal Control, Data Privacy,
• Externally: Payroll providers, advisory firms and communities of practice

Job Scope

• You will be responsible for leading the end-to-end delivery of P&C Operations within the T.EN Global Business Services organization
• Drive service quality excellence, process standardization, digital transformation and employee experience across multiple geographies while ensuring data accuracy, integrity, and compliance within P&C systems
• Develop and execute the P&C Operations at GBS strategy aligned with People & Culture’s Transformation, Vision and objectives,
• Lead and manage end-to-end P&C Operations teams at GBS covering Global P&C Data Management, India Payroll Services, Talent Acquisition Operations, Global Mobility Operations, and Learning & Development Operations.
• Partner closely with Centers of Excellence (COEs) for the global P&C Operations services, (and for the India payroll part with India’s Finance, Tax and Legal teams) to ensure seamless P&C operations delivery while continuously improving operational efficiency and employee satisfaction
• Develop a roadmap of productivity (whilst maintaining focus on customer satisfaction scores) improvement of P&C Operations as GBS managing costs & resources efficiently and in line with external benchmarking standards
• Actively participate and lead transition of P&C processes from other Technip Energies group entities in line with the P&C Transformation and requests by P&C COE’s
• Support and Champion the Human + AI operating model in collaboration with the P&C Transformation team
• Further, drive improvements towards the existing governance frameworks, service standards, KPIs, and SLAs/SOPs to drive operational excellence, compliance, and continuous improvement across all P&C operational processes.
• Maintaining effective governance on communication channels and relationships with the Key stakeholders
• Further drive the implementation of improvements toward the existing P&C Operations dashboards, workforce metrics, service delivery performance, compliance status, and key trends to the People & Culture Leadership Team and executive stakeholders.
• Own the P&C Operations GBS budget, ensuring effective financial planning, cost optimization, resource allocation, and investment decisions aligned with service delivery and transformation objectives.

About you

We love to hear from you and how you match with this position. To be successful in this mission you should consider the following requirements:

• A Bachelor’s degree or Master’s degree in HR or Business-related field preferred
• Experience in P&C Operations, including exposure to HCM and ERP platforms such as Oracle, as well as the ServiceNow HRSD module.
• Around 15-18 years of experience with at least 10+ years at Managerial level
• Experience working in a global and complex international, multi-stakeholder environment
• Experience embedding AI features and automation features in P&C context
• Formal certification in project or program management (PMP, PRINCE2, MSP) and/or change management (PROSCI, APMG) is preferred Training in continuous improvement methodologies such as Six Sigma would be an added advantage.
• Proven Transition management skills & expertise
• Solid understanding of end-of-end P&C processes and modern service delivery models (e.g. tiered HR, shared services)
• Demonstrated ability to manage senior stakeholders and influence across a matrixed global organization
• Structured, analytical, and outcome-driven mindset with exceptional attention to detail
• Experience defining and tracking KPIs and benefits realization frameworks
• High integrity; strong awareness of data privacy, confidentiality, and compliance obligations (GDPR) and DPDP
• Excellent communication skills, verbal and written as well as presentation skills
• Ability to work well independently as well as within a team
• Strong time management, prioritization and problem-solving skills

Your career with us

Working at Technip Energies is an inspiring journey, filled with groundbreaking projects and dynamic collaborations. Surrounded by diverse and talented individuals, you will feel welcomed, respected, and engaged. Enjoy a safe, caring environment where you can spark new ideas, reimagine the future, and lead change. As your career grows, you will benefit from learning opportunities at T.EN University, such as The Future Ready Program, and from the support of your manager through check-in moments like the Mid-Year Development Review, fostering continuous growth and development

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