Head of Delivery & Project Operations

Weekday AI (YC W21); Gurugram District; On-site; INR 1,500,000 - 2,000,000; Full time

Job summary

A technology company is seeking a Delivery / Program Leader in Gurugram District, Haryana. The ideal candidate will have a minimum of 6 years' experience and be responsible for end-to-end delivery ownership, managing complex projects with multiple stakeholders, and ensuring compliance with obligations. This role requires strong leadership skills to oversee both vendors and teams, maintain quality standards, and drive continuous improvement initiatives. A robust understanding of change management and project management is essential.

Qualifications

• 6+ years of experience in delivery management with complex programs.
• Proven ability to manage multiple stakeholders and vendors.
• Experience working in high-pressure environments.

Responsibilities

• Take accountability for delivery timelines and quality benchmarks.
• Lead execution of data collection and digitization projects.
• Oversee SaaS deployments and ensure stable production.
• Establish a robust Change Request framework.

Skills

Project Management

Vendor Management

Change Management

Stakeholder Engagement

Tools

Jira

Job description

Delivery / Program Leader
Minimum Experience: 6 years
Location: NCR
Job Type: Full‑time

Key Responsibilities

• End‑to‑End Delivery Ownership
  • Take full accountability for delivery timelines, scope adherence, quality benchmarks, and acceptance.
  • Build and maintain detailed delivery plans, milestones, dependencies, and risk registers.
  • Act as the escalation owner for delivery risks, scope conflicts, vendor underperformance, or schedule slippage.
  • Enforce delivery governance across both private‑sector and government engagements.
• Government & Data‑Driven Project Execution
  • Lead execution of data collection, digitization, and field‑survey programs.
  • Manage third‑party vendors and subcontractors with strong controls on SLAs, output quality, timelines, and compliance.
  • Ensure contractual obligations under RFPs/SOWs are met precisely.
  • Coordinate with government stakeholders for reviews, inspections, approvals, and audits.
  • Maintain audit‑ready documentation, reporting, and compliance processes.
• SaaS Delivery & Customization Management
  • Oversee SaaS deployments, onboarding, and environment readiness.
  • Clearly define baseline product scope versus custom requirements.
  • Govern customization delivery through structured change management.
  • Ensure stable production deployments, proper documentation, and customer sign‑off.
  • Coordinate closely with product, engineering, QA, DevOps, and support teams.
• Scope, Change & Commercial Control
  • Establish and enforce a robust Change Request (CR) framework.
  • Identify out‑of‑scope work early and ensure it is priced, approved, and contractually formalized.
  • Prevent scope creep and protect delivery margins.
  • Partner with sales and leadership during pre‑sales to validate delivery feasibility and commitments.
• Delivery Governance & Process Excellence
  • Define and standardize delivery lifecycle frameworks from kickoff to handover.
  • Track delivery metrics such as schedule variance, scope variance, vendor performance, and acceptance cycle times.
  • Implement delivery tools and dashboards (e.g., Jira, trackers) for real‑time visibility.
  • Lead post‑mortems and drive continuous improvement initiatives.
• Team & Vendor Leadership
  • Build, manage, and mentor project and program management teams.
  • Act as final authority on vendor onboarding, continuation, performance reviews, or termination.
  • Create SOPs for delivery execution, reporting, escalation, and quality assurance.

What Makes You a Great Fit

• Proven experience owning large, complex, multi‑stakeholder delivery programs.
• Strong PMO leadership mindset with hands‑on execution capability.
• Ability to enforce governance, commercial discipline, and accountability.
• Experience managing vendors, government stakeholders, and cross‑functional teams.
• Comfortable operating in high‑pressure environments with clear ownership.
• Structured, detail‑oriented, and highly process‑driven approach to delivery.

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