Director - Delivery

Everforth Quinnox; Bengaluru; Ibrido; INR 3.200.000 - 5.200.000; Tempo pieno

Descrizione del lavoro

Everforth Quinnox is seeking an experienced Delivery Manager with a robust software development background and a progressive track record in managing large-scale technology programs. The role emphasizes delivery leadership for US-based customers and cross-functional teams across manufacturing, retail, logistics, or AI/GenAI programs.

Ideal candidates will have a strong governance mindset, excellent stakeholder management, and a history of translating business needs into actionable technology

Competenze

• 15+ years in IT, preferably in consulting/technology services.
• Hands-on software development background earlier in career.

Mansioni

• Own end-to-end delivery of large, complex technology programs for US customers.
• Manage senior stakeholder relationships as primary delivery contact.
• Drive program planning, governance, milestones and outcomes.
• Lead and mentor large cross-functional teams of developers, QA, BA, DevOps.
• Translate customer requirements into delivery plans with engineering.
• Ensure quality, scalability, timelines and delivery standards.
• Manage scope, schedules, budgets, resources, risks and changes.
• Establish governance with status reviews, steering meetings and dashboards.
• Identify and mitigate delivery risks proactively.
• Collaborate with sales, pre-sales and account teams on proposals and engagements.
• Maintain effective communication with US customers across levels.
• Handle escalations and resolution of delivery issues.
• Support account growth with expansion opportunities.
• Lead AI/GenAI programs and AI-enabled modernization where applicable.

Conoscenze

Delivery management

Stakeholder management

Program governance

Cross-functional teams

US client experience

AI/GenAI programs

Descrizione del lavoro

Role Overview

We are looking for an experienced Delivery Manager with a strong background in software development and progressive experience in managing large-scale technology programs. The ideal candidate will have started their career in a development/engineering role and transitioned into delivery management.

The candidate should have experience working with US-based customers, managing complex delivery engagements, and leading cross-functional technology teams. Exposure to Manufacturing, Retail, Logistics, or AI/GenAI programs will be preferred.

Key Responsibilities

• Own end-to-end delivery of large and complex technology programs for US-based customers.
• Act as the primary delivery point of contact for customers and manage senior stakeholder relationships.
• Drive program planning, execution, governance, delivery milestones, and overall program outcomes.
• Lead and mentor large, cross-functional teams comprising developers, architects, QA, business analysts, DevOps, and other technology professionals.
• Translate customer business requirements into effective technology delivery plans in collaboration with engineering and architecture teams.
• Work closely with technical teams to ensure quality, scalability, timelines, and adherence to agreed delivery standards.
• Manage project scope, schedules, budgets, resources, dependencies, risks, issues, and change requests.
• Establish and manage project governance, including status reviews, steering committee meetings, dashboards, and delivery metrics.
• Identify delivery risks proactively and drive mitigation and resolution plans.
• Partner with sales, pre-sales, solution architects, and account management teams on proposals, estimates, solutioning, and client engagements.
• Ensure effective communication with US customers and stakeholders across different organizational levels.
• Manage escalations and ensure timely resolution of customer and delivery issues.
• Support account growth by identifying opportunities for additional engagements and expansion within existing accounts.
• Lead and deliver AI/GenAI programs, including adoption of AI solutions, AI-enabled application modernization, automation, and transformation initiatives, where applicable (Preferred)

Required Skills & Experience

• 15 + years of overall IT experience, preferably within an IT consulting / technology services organization.
• Strong foundation in software development / engineering, with hands-on experience earlier in the career.
• Proven experience managing large technology programs and multiple workstreams.
• Experience working directly with US-based customers and stakeholders.
• Experience managing distributed and cross-functional teams.
• Strong customer-facing, stakeholder management, communication, and presentation skills.
• Experience with program governance, financial management, resource planning, risk management, and delivery metrics.
• Ability to work effectively with technical and business stakeholders and bridge the gap between technology and business requirements.
• Experience leading AI/GenAI programs or AI-led technology transformation initiatives is preferred.