Head of Client Success

vmysmartpros; India; On-site; INR 900,000 - 1,500,000; Full time

Benefits offered by this job

Unlimited vacation days

Health benefits

Equity for founding team leaders

401k contributions enabled

Job summary

vmysmartpros in India seeks an experienced client engagement lead to ensure enterprise client success and maximize platform value. You will report directly to the CEO and steer engagements with category leaders across diverse industries.

The role demands strong ROI communication, an AI-first mindset, and a track record of managing relationships with large clients while solving major business challenges. Willingness to travel and build a high-performing team is valued.

Qualifications

• Track record of keeping enterprise clients exceptionally satisfied and being the main contact.
• Ability to quantify value and show ROI for clients.
• AI-first approach with using AI tools to boost efficiency.
• Eager to learn about new technologies and apply to legacy industries.

Responsibilities

• Help existing clients succeed and maximize platform value.
• Report to and work directly with the CEO.
• Lead the company’s engagements with category leaders across industries.
• Solve clients' major challenges and drive measurable outcomes.

Skills

Client relationships

ROI calculation

AI tools

Fast learner

Communication

Travel willingness

Team leadership

Job description

Job Description

• Help existing clients succeed and take full advantage of the platform
• Report to and work directly with the CEO
• Lead the company's engagement with category leaders in a variety of industries
• Solve some of their biggest challenges

Requirements

• Mandatory #1: Track record of making enterprise clients insanely happy by being the main point of contact in relationships
• Mandatory #2: You can point to specific value created and show how you calculated ROI for clients
• AI-first: We expect you to be currently be using and utilize as many relevant AI tools available to leverage your time and 'multiply yourself'
• Fast technical learner: eager to learn about new technologies and how they can be applied to legacy industries
• Experience crafting, soliciting and communicating ROI, Payback Periods, and other financial performance metrics
• Proven ability and willingness to serve clients in a variety of industries, not just one vertical
• Excellent written and verbal communication skills
• Willingness to travel for client QBR's and conferences
• Experience building and building a team a plus, but not required

Benefits

• An opportunity to shape an early-stage AI startup and revolutionize how businesses improve speed of service and optimize operations
• Professional growth at a fast-growing, venture-funded startup with proven founders
• Competitive salary and meaningful equity for founding team leaders
• Unlimited vacation days
• Generous health benefits (Health, Vision, Dental)
• 401k contributions enabled