Customer Success / AI Strategist

PingAura AI Technologies Private Limited.; Mumbai; On-site; INR 1,000,000 - 1,500,000; Full time

Benefits offered by this job

Flexible hours

Learning budget

Early-stage equity

Job summary

PingAura AI Technologies Private Limited in Mumbai is looking for a Customer Success Manager to bridge the gap between their platform and customers. This founding role involves owning the customer journey, tailoring AI optimization plans, and engaging regularly with enterprise clients.

The ideal candidate will have 2-5 years of experience in customer success or account management. Effective data communication and curiosity about AI search are essential. Flexible hours and an equity component are included in the competitive compensation package.

Qualifications

• 2-5 years in customer success, account management, or digital strategy.
• Ability to explain complex data in simple terms.
• Curious about AI search and large language models.
• Comfortable working in early-stage companies.
• Strong written and spoken English skills.
• Experience managing enterprise accounts.

Responsibilities

• Own the full customer journey from onboarding to renewal.
• Run regular strategy calls translating dashboard data.
• Build custom AI optimization plans for each account.
• Spot early signs of churn and act fast.
• Collect product feedback from customers.
• Create guides to help customers get value faster.
• Track account health metrics and share wins.
• Work closely with product and engineering teams.

Skills

Customer success

Account management

Digital strategy

Data interpretation

Communication

SEO

Familiarity with AI tools

Job description

Help PingAura customers win in AI search — turn visibility data into clear strategy and drive measurable AEO outcomes for top brands.

About the Job

When someone asks an AI assistant a question, a few brands get mentioned and the rest get ignored. Most companies have no clue where they stand. PingAura gives them the answer — and you'll help them act on it.

You'll be the bridge between our platform and our customers. You'll help them read their data, spot what matters, and build a plan to optimize and monetize their brand's presence in AI-generated answers.

This is a founding role at a pre-seed startup with paying enterprise customers. You won't inherit a playbook — you'll write it. If you like solving new problems, talking to smart people, and shaping how a company grows, keep reading.

What you'll do

• Own the full customer journey from onboarding to renewal
• Run regular strategy calls where you translate dashboard data into clear next steps
• Build custom AI optimization plans for each account based on their goals and industry
• Spot early signs of churn and act fast to turn things around
• Collect product feedback from customers and bring it back to the team with context
• Create guides, templates, and playbooks that help customers get value faster
• Track account health metrics and share wins with the team each week
• Work closely with product and engineering to shape what we build next

Who we're looking for

• 2-5 years in customer success, account management, or digital strategy
• You can explain complex data in simple terms — no jargon, no hand-waving
• Curious about AI search and how large language models surface information
• Comfortable with ambiguity — you've worked at an early-stage company or want to
• Strong written and spoken English; you write emails people actually read
• You've managed enterprise accounts and know how to run regular strategy reviews
• Bonus: background in SEO, content strategy, or digital marketing
• Bonus: you've used AI tools like ChatGPT or Perplexity in your own workflow

Compensation

• Competitive salary based on experience, plus meaningful early-stage equity
• Flexible hours and a learning budget to grow your skills

Why this role

• You'll be the first customer success hire — your fingerprints will be on everything
• AI optimization and monetization is a brand-new category; you'll become one of the earliest experts
• Direct access to founders and a seat at the table for product and go-to-market decisions
• Work with enterprise customers who are eager to learn and move fast
• Shape the playbook that future hires will follow as the team grows