Head of Client Servicing - YAAS

Aeos Games; Bengaluru; On-site; INR 4,000,000 - 6,000,000; Full time

Benefits offered by this job

Direct access to founders

Senior high-visibility role

Ownership of client relationships

Competitive compensation

Job summary

YAAS is seeking a Head of Client Servicing in Bengaluru to own client relationship quality across all accounts. You will serve as the senior escalation point for difficult conversations and guide account managers through complex client scenarios, ensuring consistent, high-quality servicing.

You will sit above the team, coach on negotiation and storytelling, and determine when executives must intervene. This role offers senior visibility and direct influence on retention and studio reputation.

Qualifications

• 5–7 years in client servicing or account management.
• Minimum 3 years handling senior or complex client relationships.
• Experience in content, media, or production environments preferred.
• Exceptional communication and negotiation skills.
• Based in Bengaluru or able to join onsite immediately.

Responsibilities

• Own client servicing quality across YAAS accounts.
• Serve as primary escalation layer between account managers and founders for all client-side issues.
• Step into live client situations, assess what is happening, and bring a clear resolution or recommendation to leadership.
• Coach and guide account managers on handling complex client conversations, expectation-setting, and pushback.
• Distinguish between immovable client situations and those solvable via stronger communication or negotiation.
• Establish client servicing standards and processes across the studio for consistent quality.
• Ensure founders are involved only when genuinely necessary.

Skills

Client servicing

Account management

Stakeholder management

Negotiation

Storytelling

Mentorship

Job description

About YAAS

YAAS is a content and media company building some of India's most ambitious creator-led IPs. We work at the intersection of storytelling, brand, and culture, producing content that reaches millions across YouTube, Instagram, and beyond.

As our client portfolio grows in size and complexity, we need a senior layer between our account managers and our founders. This role is that layer.

The Role

We are hiring a Head of Client Servicing to own client relationship quality across all YAAS accounts and serve as the senior escalation point for every difficult conversation the studio has with a client.

Content partnerships are rarely straightforward. Expectations shift. Briefs evolve. Clients get particular about things that were not on the table when the deal was signed. When that happens, this role determines whether the issue is a genuine deal breaker or a communication problem waiting to be solved. That distinction matters enormously, and right now it requires a founder to make it. This role takes that off the founders' plate.

You will sit above the account managers from a client servicing standpoint, guide them through complex situations, step in directly when needed, and give leadership a clear, senior-led view on every client-side escalation.

What You Will Do

• Own client servicing quality across all YAAS accounts and IPs
• Serve as the primary escalation layer between account managers and founders for all client-side issues: pushbacks, expectation mismatches, scope concerns, and difficult conversations
• Step into live client situations, assess what is actually happening, speak to clients directly when needed, and bring a clear resolution or recommendation back to leadership
• Coach and guide account managers on how to handle complex client conversations, expectation-setting, and pushback
• Distinguish clearly between situations where the client is genuinely immovable and situations where stronger communication, storytelling, or negotiation can shift the outcome
• Establish client servicing standards and processes across the studio so quality is consistent regardless of which account manager owns the relationship
• Ensure founders are pulled into client issues only when it is genuinely necessary

Who We Are Looking For

• 5 to 7 years in client servicing, account management, or client success, with at least 3 years managing senior or complex client relationships
• Background in a content, media, creative agency, or production environment strongly preferred
• Exceptional communicator: you can hold a difficult conversation with a client and come out of it with the relationship intact
• Strong at reading a room: you can tell the difference between a client who needs to be convinced and a client who has genuinely made up their mind
• Skilled storyteller and negotiator: you do not just relay client concerns, you shape the narrative around them
• Natural mentor: account managers should feel sharper after working with you
• High ownership and low escalation dependency: you solve problems before they reach the top
• Based in Bengaluru or able to join onsite immediately

What We Offer

• A senior, high-visibility role with direct access to founders
• Ownership of a function that directly influences client retention and studio reputation
• Competitive compensation