Head of Client KYC Operations - GCC (India)

Apex Group Ltd (UK Branch); Pune District; On-site; INR 2,500,000 - 4,500,000; Full time

Benefits offered by this job

Dynamic team

Global delivery team

Cross-jurisdiction exposure

Global growth opportunity

Competitive remuneration

Training and development

Job summary

Apex Group Ltd (UK Branch) in India seeks a Head of Client KYC Operations to lead and scale KYC activities across GCC and India, delivering a robust, risk‑based model. You will drive data quality, regulatory compliance and cross‑jurisdiction collaboration while modernising processes and reporting.

You will oversee a multi‑year transformation, build a strong team, and partner with Compliance, Onboarding and business stakeholders to optimise client experience and service delivery.

Qualifications

• 15+ years of relevant experience in financial services KYC/AML.
• Degree in accounting/finance/economics; professional KYC/AML qualifications.
• Proven leadership of multi‑jurisdictional teams and projects.
• Strong client service mindset with regulatory acumen.
• Experience with KYC technology platforms and data reporting tools.

Responsibilities

• Lead the Client KYC Operations team across India with strong controls.
• Create and lead a dedicated KYC projects capability for regulatory initiatives.
• Set strategic direction for KYC Operations and measurable objectives.
• Oversee operational reporting from Group to entity level.
• Ensure data availability and standardisation using Power BI/Snowflake.
• Present updates to Apex boards and governance forums.
• Advance automation and AI within KYC processes to improve productivity.
• Standardise the Client KYC model across the Apex Group.
• Lead transition of activities to a centralised model with resource alignment.
• Maintain audit-ready documentation and governance artefacts.
• Collaborate with Compliance, Onboarding and stakeholders to guard first/second line.
• Escalate complex KYC cases and regulatory queries appropriately.
• Roll out updates, training, and policy changes to the team.
• Coach and develop a high-performing KYC team.
• Align with client onboarding to ensure seamless service delivery.
• Adhere to client KYC standards across jurisdictions.

Skills

15+ years experience

KYC/AML leadership

Regulatory controls

Team management

Stakeholder engagement

Education

Bachelor's/Master's in accounting/finance/economics

KYC/AML qualifications

Tools

KYC tech platforms

Power BI / data reporting

Snowflake

Job description

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.

Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

We are currently looking for a Head of Client KYC Operations – GCC (India) to lead and scale the KYC operations function in India supporting global business for Apex Group Ltd. This is a senior leadership role reporting to the GCC Head of Client Onboarding and KYC. The role spans all products and services offered across the Apex Group and is accountable for delivering a robust, risk-based and client-focused KYC operating model.

Job Specification:

• Lead the Client KYC Operations team across India, ensuring consistent delivery, strong controls and alignment with the Group operating model.
• Create and lead a dedicated KYC projects capability focused on regulatory initiatives, remediation activity and alignment to the centralised operating model.
• Set the strategic direction for KYC Operations, translating Group priorities into clear plans, measurable objectives and sustainable delivery standards.
• Take responsibility for operational reporting from Group level through to individual Apex entity level.
• Ensure data is readily available, accurate and presented in a standardised format through the effective use of Power BI, Snowflake and other approved reporting tools.
• Attend and present KYC Operations updates and progress to Apex boards, governance forums and other applicable stakeholders.
• Utilise market-leading technology and continually develop system requirements to meet regulatory needs, strengthen controls, drive efficiencies and improve the client experience.
• Drive use of automation and AI within KYC processes to improve productivity, data quality and risk detection.
• Standardise the Client KYC model across the Apex Group, clearly differentiating requirements for regulated and non-regulated jurisdictions, products and client types.
• Lead the transition of Client KYC activities to a centralised model, including resource alignment of hi-lo centralised teams, capacity planning, role clarity and service delivery.

• Maintain audit-ready documentation for the centralised model, including key operating procedures, inter-group service agreements, process flows, governance artefacts and control evidence.
• Work in partnership with Compliance, Client Onboarding and business stakeholders to maintain a clear division between first and second lines of defence.
• Feed into the Business Review Committee process and ensure material open Client KYC points are resolved or appropriately escalated prior to Apex entering into a business arrangement.
• Act as senior escalation point complex KYC cases, operational issues, regulatory queries and stakeholder concerns.
• Rollout periodic updates, training and communication with compliance to ensure the Client KYC Operations team remains informed of policy, regulatory and procedural changes.
• Build, coach and develop a high-performing team.
• Ensure full alignment with the client onboarding process to facilitate seamless client experience and readiness for services to be delivered
• Adhere to all relevant client KYC standards applicable to Apex Group and local jurisdictions, ensuring requirements evolve in line with regulatory updates and compliance guidance.

Skills Required:

• at least 15 years of relevant professional experience, preferably gained in the financial services fund industry with a focus on client KYC
• Bachelor / master's degree in accounting, finance, economics and relevant KYC / AML qualifications
• Management experience, overseeing a large multi-jurisdictional team
• Excellent organisational, communication and interpersonal skills and a truly client servicing mindset
• Experience with client KYC technology solutions and platforms
• Good sense of teamwork as well as the ability to work autonomously in a fast-paced work environment
• Process design, improvement and change management experience
• Committed to self-improvement

What you will get in return:

• Be part of a dynamic and fast-paced team that makes a genuine impact on the success of the entire organisation
• Opportunity to work with a diverse, agile and global delivery team
• Exposure to all aspects of the business, cross-jurisdiction
• A genuinely unique opportunity to be part of an expanding large global business
• Competitive remuneration in line with skills and experience
• Training and development opportunities