Head of Client KYC Operations - GCC (India)

CO_AFATI Apex Fund Services LLP; Pune District; On-site; INR 1,800,000 - 3,200,000; Full time

Benefits offered by this job

Competitive remuneration in line with

Training and development opportunities

Exposure to global delivery team

Job summary

Apex Group in India is seeking a senior leader to head Client KYC Operations across India, delivering consistent service, strong controls, and alignment with the central operating model.

You will drive regulatory initiatives, automation, data quality, and strategic direction, building a high‑performing team and presenting updates to governance bodies. This role offers exposure to a global delivery network and opportunities to shape KYC practice.

Qualifications

• at least 15 years of relevant professional experience, preferably gained in the financial services fund industry with a focus on client KYC
• Bachelor / master's degree in accounting, finance, economics and relevant KYC / AML qualifications
• Management experience, overseeing a large multi‑jurisdictional team
• Excellent organisational, communication and interpersonal skills and a truly client servicing mindset
• Experience with client KYC technology solutions and platforms
• Good sense of teamwork as well as the ability to work autonomously in a fast‑paced work environment
• Process design, improvement and change management experience
• Committed to self‑improvement

Responsibilities

• Lead the Client KYC Operations team across India, ensuring consistent delivery, strong controls and alignment with the Group operating model.
• Create and lead a dedicated KYC projects capability focused on regulatory initiatives, remediation activity and alignment to the centralised operating model.
• Set the strategic direction for KYC Operations, translating Group priorities into clear plans, measurable objectives and sustainable delivery standards.
• Take responsibility for operational reporting from Group level through to individual Apex entity level.
• Ensure data is readily available, accurate and presented in a standardised format through the effective use of PowerBI, Snowflake and other approved reporting tools.
• Attend and present KYC Operations updates and progress to Apex boards, governance forums and other applicable stakeholders.
• Utilise market‑leading technology and continually develop system requirements to meet regulatory needs, strengthen controls, drive efficiencies and improve the client experience.
• Drive use of automation and AI within KYC processes to improve productivity, data quality and risk detection.
• Standardise the Client KYC model across the Apex Group, clearly differentiating requirements for regulated and non‑regulated jurisdictions, products and client types.
• Lead the transition of Client KYC activities to a centralised model, including resource alignment of hi‑lo centralised teams, capacity planning, role clarity and service delivery.
• Maintain audit‑ready documentation for the centralised model, including key operating procedures, inter‑group service agreements, process flows, governance artefacts and control evidence.
• Work in partnership with Compliance, Client Onboarding and business stakeholders to maintain a clear division between first and second lines of defence.
• Feed into the Business Review Committee process and ensure material open Client KYC points are resolved or appropriately escalated prior to Apex entering into a business arrangement.
• Act as senior escalation point complex KYC cases, operational issues, regulatory queries and stakeholder concerns.
• Rollout periodic updates, training and communication with compliance to ensure the Client KYC Operations team remains informed of policy, regulatory and procedural changes.
• Build, coach and develop a high‑performing team.
• Ensure full alignment with the client onboarding process to facilitate seamless client experience and readiness for services to be delivered.
• Adhere to all relevant client KYC standards applicable to Apex Group and local jurisdictions, ensuring requirements evolve in line with regulatory updates and compliance guidance.

Skills

15+ years exp

Accounting/Finance degree

Multijurisdictional mgmt

Client servicing mindset

KYC technology platforms

Teamwork & autonomy

Process design & change mgmt

Self-improvement

Education

Accounting/Finance or related KYC/AML degree

Job description

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.

Your career with us should reflect your energy and passion. That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience. Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you

Job Specification:

• Lead the Client KYC Operations team across India, ensuring consistent delivery, strong controls and alignment with the Group operating model.
• Create and lead a dedicated KYC projects capability focused on regulatory initiatives, remediation activity and alignment to the centralised operating model.
• Set the strategic direction for KYC Operations, translating Group priorities into clear plans, measurable objectives and sustainable delivery standards.
• Take responsibility for operational reporting from Group level through to individual Apex entity level.
• Ensure data is readily available, accurate and presented in a standardised format through the effective use of PowerBI, Snowflake and other approved reporting tools.
• Attend and present KYC Operations updates and progress to Apex boards, governance forums and other applicable stakeholders.
• Utilise market‑leading technology and continually develop system requirements to meet regulatory needs, strengthen controls, drive efficiencies and improve the client experience.
• Drive use of automation and AI within KYC processes to improve productivity, data quality and risk detection.
• Standardise the Client KYC model across the Apex Group, clearly differentiating requirements for regulated and non‑regulated jurisdictions, products and client types.
• Lead the transition of Client KYC activities to a centralised model, including resource alignment of hi‑lo centralised teams, capacity planning, role clarity and service delivery.
• Maintain audit‑ready documentation for the centralised model, including key operating procedures, inter‑group service agreements, process flows, governance artefacts and control evidence.
• Work in partnership with Compliance, Client Onboarding and business stakeholders to maintain a clear division between first and second lines of defence.
• Feed into the Business Review Committee process and ensure material open Client KYC points are resolved or appropriately escalated prior to Apex entering into a business arrangement.
• Act as senior escalation point complex KYC cases, operational issues, regulatory queries and stakeholder concerns.
• Rollout periodic updates, training and communication with compliance to ensure the Client KYC Operations team remains informed of policy, regulatory and procedural changes.
• Build, coach and develop a high‑performing team.
• Ensure full alignment with the client onboarding process to facilitate seamless client experience and readiness for services to be delivered.
• Adhere to all relevant client KYC standards applicable to Apex Group and local jurisdictions, ensuring requirements evolve in line with regulatory updates and compliance guidance.

Skills Required:

• at least 15 years of relevant professional experience, preferably gained in the financial services fund industry with a focus on client KYC
• Bachelor / master's degree in accounting, finance, economics and relevant KYC / AML qualifications
• Management experience, overseeing a large multi‑jurisdictional team
• Excellent organisational, communication and interpersonal skills and a truly client servicing mindset
• Experience with client KYC technology solutions and platforms
• Good sense of teamwork as well as the ability to work autonomously in a fast‑paced work environment
• Process design, improvement and change management experience
• Committed to self‑improvement

What you will get in return:

• Be part of a dynamic and fast‑paced team that makes a genuine impact on the success of the entire organisation
• Opportunity to work with a diverse, agile and global delivery team
• Exposure to all aspects of the business, cross‑jurisdiction
• A genuinely unique opportunity to be part of an expanding large global business
• Competitive remuneration in line with skills and experience
• Training and development opportunities

About Apex Group

We are dedicated to driving positive change in financial services while fuelling the growth and ambitions of asset managers, allocators, financial institutions, and family offices. Established in Bermuda in 2003, the Group has continually disrupted the asset serving industry through our investment in innovation and talent. Today, we set the pace in asset servicing and stand out for our unique single‑source solution and unified cross asset‑class platform which supports the entire value chain, harnesses leading innovative technology, and benefits from cross‑jurisdictional expertise delivered by a long‑standing management team and over 13,000 highly integrated professionals. We’re a people-powered business, and our people are full of ambition. Together, we’re inspired to lead the new era of data and tech enabled service. Bringing new products and services to market. Sharpening our client focus. Disrupting the market to exceed expectations. Innovating across a range of specialisms. With our focus on making a difference to our people, our planet and our society, you’ll experience more here than you would at most other companies. Prepare to accelerate. We’re a people-powered business with a vision to inspire a new era of service‑led FinTech. We’re expanding globally and offering more to our clients. This means you get more opportunities to grow with us. So prepare to accelerate. We’ll make sure the time and effort you put in takes you further, faster. Positive change starts with you. We’re a people-powered business with a vision to inspire a new era of service‑led FinTech. We’re expanding globally and offering more to our clients. This means you get more opportunities to grow with us. So prepare to accelerate. We’ll make sure the time and effort you put in takes you further, faster. The journey is yours to own. When you stretch yourself, you grow. We want you to explore ways of working that will see you thrive as part of something bigger. We’ll help you with a solid structure, challenging projects, vibrant networks, supportive colleagues and approachable leaders. All the things you need to own your unique journey. Find out more about us