Head - Information Technology (IT Head)

Jobless; Gurugram District; On-site; INR 6,000,000 - 12,000,000; Full time

Job summary

Lenskart, Gurgaon, seeks a visionary Head of Information Technology to lead IT across 2,000+ stores, plants, and distribution centers. The role drives strategic IT plans, security, and operations, reporting to the CIO and shaping technology for a direct-to-consumer ecosystem.

Lead diverse teams, manage budgets, and guide global infrastructure, including retail deployments, manufacturing IT, and supply chain tech, to enable rapid growth.

Qualifications

• Bachelor's or Master's in IT, CS or related field required.
• 12+ years in senior IT leadership with 5+ years people management.
• Experience in high-growth Retail, D2C, Quick-Commerce environments.

Responsibilities

• Strategic Leadership: Develop and execute IT strategies aligned with organizational goals.
• Team Management: Lead and mentor IT teams, overseeing recruitment and evaluations.
• Technology Infrastructure: Ensure reliable, secure, scalable IT infrastructure across stores and facilities.
• Retail & Expansion Operations: Standardize Store-in-a-Box deployments with automated setup.
• Manufacturing & Supply Chain IT: Oversee high-availability networks and SCADA/IoT across facilities.
• Budgeting and Resource Management: Develop IT budgets and optimize resources; track assets nationwide.
• Project Management: Plan and execute complex IT projects with cross-functional teams.
• Security and Compliance: Implement robust cybersecurity and ISO 27001 compliance.
• Stakeholder & Vendor Collaboration: Align IT with business needs and enforce SLAs.
• Infrastructure Operations: Plan and operate data centers, networks, servers, and services.
• Tooling & Network Expertise: Deep knowledge of cybersecurity tools and endpoint security.
• Support Framework: Build 24x7 support and DR/BCP for all locations.

Skills

Strategic Leadership

Team Management

Cybersecurity

Vendor Collaboration

Project Management

Budgeting & Resource Management

Education

Bachelor's or Master's in IT/CS

Tools

WAF

PAM

SIEM

ZTA

EDR

IDS/IPS

SSL VPN

SD-WAN

Job description

Head - Information Technology (Gurgaon)

Lenskart is India's biggest and fastest growing eyewear brand, with over 2000+ stores. The

brand takes pride in being India's first D2C (Direct to Consumer) company, which designs,

creates and sells its products directly to consumers across the country, without any middlemen.

Apart from India, Lenskart now has presence in South East Asia, USA and Middle East. We aim

to transform the way people see and experience the world by building eyewear experiences for

everyone and every purpose. We’re building Lenskart as a fashion destination for eyewear and

are passionate about introducing design-led concepts and innovation that can deliver

breakthrough eyewear products and experiences. We are looking to hire a Head of Information

Technology, who is a strategic thinker and has a deep understanding of technology with proven

ability to lead teams towards achieving organizational objectives. This role will report directly

into our CIO and will be based in Gurgaon.

Impact in this role:

As Head of Information Technology, you'll lead the IT department, developing and executing

strategic plans across retail, plant, and corporate environments. Manage IT budgets, ensure

network security, and oversee global infrastructure. Collaborate with other departments, aligning

technology with business objectives. Lead IT teams, foster innovation, and stay current with

industry trends. Drive efficiency, implement new technologies, and ensure the organization's IT

infrastructure meets operational needs across 2000+ stores, manufacturing facilities, and

distribution centers. Strong leadership, strategic thinking, and technical expertise are key.

What will you be responsible for:

• Strategic Leadership: Develop and execute IT strategies aligned with organizational

  goals. Provide visionary leadership to the IT department, guiding long-term technology

  decisions.

• Team Management: Lead and mentor IT teams, fostering a collaborative and innovative

  work culture. Oversee recruitment, training, and performance evaluations for IT staff.

• Technology Infrastructure: Ensure the reliability, security, and scalability of the

  organization’s IT infrastructure across stores, plants, and corporate hubs. Implement and

  maintain hardware, software, and network systems to meet operational needs.

• Retail & Expansion Operations: Build and standardize "Store-in-a-Box" deployment

  models for rapid store rollouts with automated network, POS, iPad/tablet, and

  edge-device setup. Ensure high availability and offline resilience across all retail outlets.

• Manufacturing & Supply Chain IT: Oversee high-availability network, SCADA/IoT, and

  hardware infrastructure across automated manufacturing facilities, prescription

  processing labs, and regional distribution centers (RDCs).

• Budgeting and Resource Management: Develop and manage IT budgets, ensuring

  cost-effectiveness and resource optimization. Evaluate and recommend investments in

  technology to enhance efficiency and productivity. Implement strong control over IT

  assets spread across the country to ensure ZERO pilferage—implement systems to

  track assets and monitor usage.

• Project Management: Oversee the planning and execution of complex IT projects,

  including M&A tech integrations and global site expansions, ensuring timely delivery

  within budget. Collaborate with cross-functional teams to implement technological

  solutions.

• Security and Compliance: Implement and maintain robust cybersecurity measures to

  safeguard sensitive data. Ensure compliance with relevant regulations and industry

  standards (ISO 27001). Conduct regular System Audits to strengthen IT Security—Infra

  as well as Applications—collaborate with Application owners/administrators.

• Stakeholder & Vendor Collaboration: Collaborate with executives, department heads,

  and pan-India telecom/ISP vendors to understand business needs, enforce SLAs, and

  align IT strategies accordingly. Communicate IT initiatives and achievements effectively

  to non-technical stakeholders.

• Infrastructure Operations: Responsible for planning, implementation, and operations of

  all technology infrastructures: Data centres, Network and Server services, ISP, Google

  Workspace/collaboration services, Service monitoring, User support/Helpdesk, Servers,

  Storage & related software.

• Tooling & Network Expertise: Must have deep operational knowledge of Cybersecurity

  tools like Web Application Firewall (WAF), Privileged Identity Access Management

  (PAM), SIEM, ZTA Micro-segmentation, and Encryption. Hands-on understanding of

  Endpoint Network Security technologies like EDR, Firewall, IDS/IPS, SSL VPN, and

  SD-WAN.

• Support Framework: Build and run a 24x7 support framework and DR/BCP strategy for

  stores, manufacturing plants, and logistics hubs.

What we are looking for

• Bachelor's or Master's degree in Information Technology, Computer Science, or a related

  field.

• 12+ years of experience in a senior IT leadership role with at least 5 years of direct

  people management experience.

• Demonstrated experience in high-growth Retail, D2C, Quick-Commerce