Head Human Resource

New Hope Fertility Ivf And Research Center; Indore District; On-site; INR 2,500,000 - 4,200,000; Full time

Job summary

New Hope Fertility Ivf And Research Center in Indore seeks an experienced Head of Human Resources to lead the HR function across the organisation. The role emphasizes HR compliance, licensing and regulatory coordination, SOP and policy development, KPI implementation, manpower planning, recruitment, employee relations and HR operations.

Reporting to the Director, the incumbent will drive end-to-end HR strategy and operations, ensure statutory compliance, develop SOPs, establish KRAs/KPIs,

Qualifications

• 8-12+ years of progressive HR experience, preferably in healthcare, hospital, IVF, diagnostics or a regulated organisation.
• Strong hands-on experience in licensing, compliance, SOP/policy development and HR operations.
• Excellent understanding of KRA, KPI and performance management systems.
• Strong knowledge of labour compliance and HR documentation.
• Experience in handling audits, inspections and regulatory coordination.
• Strong leadership, communication, problem-solving and decision-making skills.
• Ability to work independently and implement HR systems from the ground level.

Responsibilities

• Lead end-to-end HR operations across all departments.
• Develop and implement HR policies, processes and systems.
• Ensure manpower planning, recruitment, onboarding, attendance, payroll coordination and exit management.
• Maintain audit-ready HR documentation.

Skills

HR compliance

HR operations

Leadership

Communication

Problem-solving

MS Excel

Tools

MS Excel

HR MIS

HR software

Job description

HEAD OF HR

Designation:Head Human Resources (HR Head)

Department:Human Resources

Location:Indore

Industry: Healthcare / IVF & Diagnostic Services

Reporting To: Director

Role Purpose

To lead and manage the complete HR function with strong focus on *HR compliance, licensing & regulatory coordination, SOP and policy development, KRA/KPI implementation, manpower planning, employee performance, recruitment, employee relations and HR operations* across the organisation.

Key Responsibilities

1. HR Strategy & Operations

• Lead end-to-end HR operations across all departments.
• Develop and implement HR policies, processes and systems.
• Ensure effective manpower planning, recruitment, onboarding, attendance, payroll coordination and exit management.
• Maintain accurate and audit-ready HR documentation.

2. Licensing & Compliance

• Take ownership of *HR-related licensing, registrations, renewals and statutory compliance*.
• Coordinate with government authorities, consultants and external agencies wherever required.
• Ensure timely compliance with applicable labour laws, statutory requirements and healthcare-related regulatory requirements.
• Maintain compliance trackers, records and renewal schedules.

3. SOP & Policy Development

• Develop, review and implement *HR SOPs, policies, manuals, workflows and checklists*.
• Standardise HR processes across departments.
• Conduct periodic review and ensure implementation of SOPs at ground level.
• Support preparation for internal, statutory and accreditation-related audits.

4. KRA & KPI Management

• Strong understanding of *KRA/KPI framework and performance management*.
• Develop department-wise and role-wise KRAs and measurable KPIs.
• Establish performance review systems and monitoring mechanisms.
• Work with HODs to identify performance gaps and improvement plans.

5. Recruitment & Manpower Planning

• Lead end-to-end recruitment for clinical, non-clinical, administrative and support functions.
• Prepare manpower plans based on workload, patient volume and organisational requirements.
• Improve recruitment quality, hiring turnaround time and employee retention.

6. Employee Relations & Discipline

• Handle employee grievances, disciplinary matters, conflicts and escalations professionally.
• Ensure proper documentation of warnings, show-cause notices, disciplinary actions and exits.
• Build a culture of accountability, discipline and professional conduct.

7. Training & Development

• Identify training needs department-wise.
• Develop annual training calendars and competency-based development plans.
• Monitor training effectiveness and maintain proper documentation.

8. HR MIS & Reporting

• Prepare monthly HR MIS covering manpower, recruitment, attrition, attendance, leave, performance, training and compliance.
• Present HR insights and recommendations to management.
• Establish dashboards and trackers for effective HR monitoring.

Required Experience & Skills

• 8-12+ years of progressive HR experience*, preferably in healthcare, hospital, IVF, diagnostics or a regulated organisation.
• Strong hands-on experience in *licensing, compliance, SOP/policy development and HR operations*.
• Excellent understanding of *KRA, KPI and performance management systems*.
• Strong knowledge of labour compliance and HR documentation.
• Experience in handling audits, inspections and regulatory coordination.
• Strong leadership, communication, problem-solving and decision-making skills.
• Ability to work independently and implement HR systems from the ground level.
• Good command of *MS Excel, HR MIS and HR software*.