Head HR - India

Worldline; Bengaluru; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Worldline in Bengaluru, India seeks a Head of HR to lead the full HR agenda for the India organization and partner with leadership to align people strategy with business goals.

You will drive compensation, benefits, HR operations, learning and development, employee relations, compliance, and ethical AI governance while building a high-performing, inclusive workforce. This senior role requires 15–20 years in HR, including 5+ in leadership.

Qualifications

• Education: Master's degree in HR, Management, or a related field.
• 15–20 years in HR, with at least 5 years in a senior leadership role in India.
• Experience in IT/tech services, BFSI, or global matrix organizations preferred.

Responsibilities

• Define and execute the India HR strategy aligned with global priorities and business goals.
• Lead salary reviews, bonus cycles, and benchmarking against the Indian market.
• Oversee HR operations, payroll, benefits, and HR systems (Workday, SuccessFactors).
• Drive engagement, DEI initiatives, and leadership development.
• Ensure compliance with Indian labor laws and governance on AI employment.

Skills

Strategic thinking

Labor laws

HR analytics

Stakeholder management

Change leadership

Education

Master's degree in HR/Management

Tools

Workday

SuccessFactors

Job description

Who we are

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

Role Summary

The Head of HR, India, leads the full HR agenda for the India organization. The role is a strategic business partner to the leadership team. It covers employee experience, compensation and benefits, HR operations, learning and development, employee relations, and compliance with Indian labor law. The goal is to build a high-performing, engaged and inclusive workforce that supports business growth.

Key Responsibilities

Strategic HR Leadership

• Define and execute the India HR strategy in line with global HR priorities and business goals.
• Advise the India leadership team on workforce planning, organization design, and change management.
• Provide HR metrics and insights to leadership, such as attrition, interview-to-hire ratio, time-to-fill, engagement, and cost per hire.
• GCC cross collaboration.

Compensation and Benefits

• Lead annual salary reviews, bonus cycles, and benchmarking against the Indian market.
• Work with global C&B teams to resolve pay-range gaps with local market rates.
• Oversee benefits design, including insurance, wellness, leave policies, and retirement benefits (PF, gratuity, NPS).

Employee Engagement and Retention

• Run engagement surveys, and build and track action plans.
• Reduce attrition through career pathing, internal mobility, and recognition programs.
• Champion culture, diversity, equity and inclusion, including gender diversity targets.

Learning, Development and Performance

• Run performance management and talent review cycles.
• Build leadership pipelines and succession plans for critical roles.
• Oversee technical, leadership, and behavioral learning programs.

Employee Relations and Compliance

• Ensure compliance with Indian labor laws, including the Shops and Establishments Act, the Code on Wages, the Code on Social Security, the POSH Act, and the Gratuity and PF regulations.
• Manage investigations, grievances, disciplinary matters, and exits.
• Lead audits and liaise with statutory authorities and external counsel.

HR Operations and Technology

• Oversee HR operations, payroll, onboarding, and HR systems (e.g., Workday, SuccessFactors).
• Drive automation, HR analytics, and process improvement.
• Manage HR budget and vendor contracts.

Team Leadership

• Lead and develop the India HR team, including HRBPs, C&B, and HR Ops.
• Work with global HR centers of excellence and regional HR leaders.

Ethical AI Governance & Compliance

• Establish guardrails against algorithmic bias, data privacy risks, and employee surveillance concerns.
• Ensure compliance with evolving labor and AI employment regulations.

Qualifications and Experience

• Education: Master's degree in HR, Management, or a related field (MBA/PGDM from a reputed institute preferred).
• Experience: 15–20 years in HR, with at least 5 years in a senior HR leadership role in India. Experience in IT/technology services, BFSI, or a global matrix organization is preferred.
• Demonstrated success in organizational change/Transformation

Skills and Competencies

• Strategic thinking and business acumen
• Strong knowledge of Indian labor laws and the compensation market
• Data-driven decision making and HR analytics
• Stakeholder management with senior leaders and global teams
• Influencing, coaching, and conflict-resolution skills
• Change leadership and a high degree of integrity and discretion

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.