Head HR Delivery CHI

Lonza; Gurugram District; Hybrid; Confidential; Full time

Benefits offered by this job

Job summary

Lonza seeks an experienced Head HR Delivery CHI to lead the global HR delivery framework for 3,500+ employees in the Capsules & Health Ingredients business. Hybrid work in Gurgaon, India, with responsibility across payroll, benefits, global mobility, onboarding, time management, vendor governance, and HR service delivery processes.

Reporting to HR leadership, you will drive governance, continuous improvement, and stakeholder management in a truly global environment, shaping the employee

Qualifications

• MBA or equivalent in HR, Business Admin, or related field.
• 5-10 years in HR Operations, Service Delivery, Onboarding, Global Mobility, Benefits, and Payroll.
• Experience across IT or Banking sectors preferred.
• Strong global HR operations and service delivery in multinational environments.
• Proven vendor governance and stakeholder management across payroll, benefits, mobility, HR shared services.
• Excellent strategic thinking, communication, and stakeholder influence.

Responsibilities

• Design and govern the global HR Delivery strategy for CHI.
• Improve HR processes, service standards, and controls.
• Oversee global payroll operations and vendor performance.
• Manage global mobility programs including assignments and relocations.
• Oversee benefits administration and vendor governance.
• Lead onboarding and employee lifecycle across regions.
• Maintain TSA relationship with Lonza ensuring service continuity.

Skills

HR Operations

Service Delivery

Global Mobility

Vendor Governance

Payroll

Benefits Administration

Onboarding

Stakeholder Management

Education

MBA in HR / Business Administration

Job description

Position: Head HR Delivery CHI

Location: Gurgaon, Haryana, India (Hybrid)

We are seeking an experienced Head HR Delivery CHI to lead and govern the global HR delivery framework supporting approximately 3,500 employees across the Capsules & Health Ingredients (CHI) business. This role will drive HR operational excellence across payroll, benefits, global mobility, onboarding, time management, vendor governance, and HR service delivery processes.

Working closely with HR leaders, business stakeholders, and external partners, you will ensure efficient, compliant, and scalable HR services while enhancing employee experience and supporting organizational growth. This is a strategic and operational leadership role that combines governance, project management, continuous improvement, and stakeholder management in a global environment

What you will get

• Opportunity to shape and lead the global HR delivery strategy for a growing international organization.


• Ownership of key HR service delivery pillars including payroll, benefits, mobility, onboarding, and employee lifecycle management.


• Exposure to global stakeholders, business leaders, external service providers, and HR leadership teams.


• Opportunity to drive transformation, process excellence, standardization, and governance across multiple geographies.


• Leadership role with significant impact on employee experience, compliance, operational efficiency, and business performance.


• Collaborative and inclusive work environment focused on continuous improvement and innovation

What you will do

• Lead the design, governance, and execution of the global HR Delivery strategy across the CHI business.


• Drive operational excellence by continuously improving HR processes, policies, service standards, and controls.


• Govern global payroll operations, including vendor performance management, compliance oversight, risk mitigation, and process optimization.


• Manage and enhance the global mobility program, including international assignments, relocations, immigration coordination, and mobility vendor management.


• Oversee global benefits administration, vendor governance, benchmarking initiatives, and harmonization opportunities.


• Lead onboarding and employee lifecycle processes to deliver a seamless employee experience across regions.


• Manage relationships with internal stakeholders and external service providers across payroll, benefits, mobility, and HR operations


• Manage the ongoing HR Transition Services Agreement (TSA) relationship with Lonza, ensuring effective governance of payroll, HR operations, benefits, mobility, and other HR services, while driving service continuity, compliance, operational readiness, and successful transition to future-state delivery models.

What we are looking for

• 5-10 years of experience in HR Operations, HR Service Delivery, Onboarding, Global Mobility, Benefits Administration, and Payroll. MBA or equivalent qualification in Human Resources, Business Administration, or a related field.


• Experience can be from any industry; however, candidates from the IT or Banking sectors will be preferred.


• Strong expertise in HR Operations and Service Delivery Excellence within a global environment.


• Demonstrated experience managing HR programs, projects, and service delivery transformation initiatives.


• Proven capability in vendor governance and stakeholder management across payroll, benefits, mobility, and HR shared services.


• Strong knowledge of global mobility programs, benefits administration, compliance, and workforce administration.


• Experience developing governance frameworks, policies, controls, and risk management processes.


• Excellent strategic thinking, problem-solving, communication, and presentation skills. Strong ability to influence senior stakeholders and drive cross-functional collaboration.

About Lonza

At Lonza, our people are our greatest strength. With 30+ sites across five continents, our globally connected teams work together every day to manufacture the medicines of tomorrow. Our core values of Collaboration, Accountability, Excellence, Passion and Integrity reflect who we are and how we work together. Everyone’s ideas, big or small, have the potential to improve millions of lives, and that’s the kind of work we want you to be part of.

Innovation thrives when people from all backgrounds bring their unique perspectives to the table.

At Lonza, we value diversity and are committed to creating an inclusive environment for all employees. If you’re ready to help turn our customers’ breakthrough ideas into viable therapies, we look forward to welcoming you on board.