Head HR Delivery CHI

Lonza Group Ltd.; Gurugram District; Hybrid; INR 4,000,000 - 7,000,000; Full time

Job summary

Lonza Group Ltd. in Gurgaon, India, seeks a Head HR Delivery CHI to design and govern the global HR delivery framework for ~3,500 employees across CHI.

The role combines governance, program management, and continuous improvement to ensure compliant, scalable HR services and a superior employee experience. You will lead payroll, benefits, mobility, onboarding, time management, and vendor governance, partnering with HR leaders and external providers to drive operational excellence and strategic

Qualifications

• 5–10 years of experience in HR Operations, HR Service Delivery, Onboarding, Global Mobility, Benefits Administration and Payroll.
• MBA or equivalent qualification in Human Resources, Business Administration, or a related field.
• Experience in IT or Banking sectors preferred, with global operations exposure.
• Strong governance, policy, and controls experience in HR shared services.
• Excellent strategic thinking, communication, and stakeholder influence.

Responsibilities

• Lead the design, governance, and execution of the global HR Delivery strategy across the CHI business.
• Drive operational excellence by improving HR processes, service standards, and controls.
• Govern global payroll operations, including vendor performance management and compliance.
• Manage and enhance the global mobility program, assignments, relocations, and immigration coordination.
• Oversee global benefits administration, vendor governance, benchmarking, and harmonization.
• Lead onboarding and lifecycle processes to deliver a seamless employee experience across regions.
• Manage TSA relationships with Lonza, ensuring governance, continuity, and transition readiness.

Skills

HR Operations

Global Mobility

Payroll Management

Vendor Governance

Stakeholder Management

Strategic Leadership

Process Improvement

Education

MBA in HR or Business Administration

Job description

Position: Head HR Delivery CHI Location: Gurgaon, Haryana, India (Hybrid) We are seeking an experienced Head HR Delivery CHI to lead and govern the global HR delivery framework supporting approximately 3,500 employees across the Capsules & Health Ingredients (CHI) business. This role will drive HR operational excellence across payroll, benefits, global mobility, onboarding, time management, vendor governance, and HR service delivery processes. Working closely with HR leaders, business stakeholders, and external partners, you will ensure efficient, compliant, and scalable HR services while enhancing employee experience and supporting organizational growth. This is a strategic and operational leadership role that combines governance, project management, continuous improvement, and stakeholder management in a global environment.

What you will get

• Opportunity to shape and lead the global HR delivery strategy for a growing international organization.
• Ownership of key HR service delivery pillars including payroll, benefits, mobility, onboarding, and employee lifecycle management.
• Exposure to global stakeholders, business leaders, external service providers, and HR leadership teams.
• Opportunity to drive transformation, process excellence, standardization, and governance across multiple geographies.
• Leadership role with significant impact on employee experience, compliance, operational efficiency, and business performance.
• Collaborative and inclusive work environment focused on continuous improvement and innovation.

What you will do

• Lead the design, governance, and execution of the global HR Delivery strategy across the CHI business.
• Drive operational excellence by continuously improving HR processes, policies, service standards, and controls.
• Govern global payroll operations, including vendor performance management, compliance oversight, risk mitigation, and process optimization.
• Manage and enhance the global mobility program, including international assignments, relocations, immigration coordination, and mobility vendor management.
• Oversee global benefits administration, vendor governance, benchmarking initiatives, and harmonization opportunities.
• Lead onboarding and employee lifecycle processes to deliver a seamless employee experience across regions.
• Manage relationships with internal stakeholders and external service providers across payroll, benefits, mobility, and HR operations.
• Manage the ongoing HR Transition Services Agreement (TSA) relationship with Lonza, ensuring effective governance of payroll, HR operations, benefits, mobility, and other HR services, while driving service continuity, compliance, operational readiness, and successful transition to future-state delivery models.

What we are looking for

• 5-10 years of experience in HR Operations, HR Service Delivery, Onboarding, Global Mobility, Benefits Administration, and Payroll.
• MBA or equivalent qualification in Human Resources, Business Administration, or a related field.
• Experience can be from any industry; however, candidates from the IT or Banking sectors will be preferred.
• Strong expertise in HR Operations and Service Delivery Excellence within a global environment.
• Demonstrated experience managing HR programs, projects, and service delivery transformation initiatives.
• Proven capability in vendor governance and stakeholder management across payroll, benefits, mobility, and HR shared services.
• Strong knowledge of global mobility programs, benefits administration, compliance, and workforce administration.
• Experience developing governance frameworks, policies, controls, and risk management processes.
• Excellent strategic thinking, problem-solving, communication, and presentation skills.
• Strong ability to influence senior stakeholders and drive cross-functional collaboration.

About Lonza

At Lonza, our people are our greatest strength. With 30+ sites across five continents, our globally connected teams work together every day to manufacture the medicines of tomorrow. Our core values of Collaboration, Accountability, Excellence, Passion and Integrity reflect who we are and how we work together. Everyone’s ideas, big or small, have the potential to improve millions of lives, and that’s the kind of work we want you to be part of. Innovation thrives when people from all backgrounds bring their unique perspectives to the table. At Lonza, we value diversity and are committed to creating an inclusive environment for all employees. If you’re ready to help turn our customers’ breakthrough ideas into viable therapies, we look forward to welcoming you on board.