HCLTech Off Campus Recruitment 2026 | Mass Hiring for Service Desk Analyst

Freshers Recruitment; Lucknow; On-site; INR 300,000 - 540,000; Full time

Job summary

HCLTech in Lucknow is seeking a Service Desk Analyst to join its off-campus drive. Any degree holders can apply, with 6 months to 3+ years of IT support experience preferred. You will deliver Level 1 support via calls, email, and chat, log incidents, and collaborate with teams to resolve issues.

The role emphasizes customer service, documentation, and adherence to processes, with opportunities to grow in a dynamic IT service environment.

Qualifications

• Graduation completed with no active backlogs.
• 6 months to 3+ years of full-time IT support experience.
• Internship or apprenticeship experience will not be counted.
• Candidates who have already participated in HCLTech’s hiring process for the same role may not be eligible.

Responsibilities

• Provide Level 1 technical support through calls, emails, and chat.
• Troubleshoot hardware, software, and basic network issues.
• Log and track incidents using the company’s ticketing system.
• Escalate complex problems to higher-level support teams when needed.
• Manage user accounts, including creation and maintenance.
• Coordinate with internal teams and vendors to resolve issues.
• Identify root causes of recurring technical problems.
• Resolve tickets within defined timelines and quality standards.
• Follow company policies, compliance requirements, and best practices.
• Maintain documentation, knowledge base articles, and system records.
• Support team development by training new hires and sharing knowledge.
• Contribute to process improvements to enhance customer satisfaction and resolution efficiency.

Skills

Communication skills

Networking basics

Technical support

Troubleshooting

Multitasking

Willingness to learn

Customer focus

Education

Any degree

Job description

HCLTech Off Campus Recruitment 2026 | Mass Hiring for Service Desk Analyst

HCLTech Off Campus Recruitment 2026 : HCLTech is currently hiring for the role of Service Desk Analyst as part of its Off-Campus Drive 2026. Candidates from any graduation background can apply for this opportunity. The job location is Lucknow, making it a great option for those looking to start or grow their IT support careers in the city.

If you meet the eligibility criteria and are interested in this role, you’re encouraged to apply online at the earliest. Here’s everything you need to know about the position:

HCLTech Off Campus Recruitment 2026 Overview

• Role: Service Desk Analyst
• Category: Off-Campus Drive
• Qualification: Any Degree
• Experience: 6 months to 3+ years
• Salary: Competitive (as per industry standards)
• Location: Lucknow
• Application Deadline: Apply as soon as possible

Eligibility Criteria

To be considered for this role, candidates should meet the following requirements:

• Must have completed graduation (no active backlogs allowed).
• Should have at least 6 months to 3+ years of full-time experience in IT support.
• Internship or apprenticeship experience will not be counted.
• Candidates who have already participated in HCLTech’s hiring process for the same role may not be eligible.

Skills Required

• Strong communication skills, both written and verbal.
• Basic understanding of networking concepts.
• Hands-on experience in technical support environments.
• Good problem-solving and troubleshooting abilities, especially for software and end-user systems.
• Ability to handle multiple issues efficiently and prioritize tasks.
• Willingness to learn and take part in training programs.
• A customer-first attitude with attention to detail.

Key Responsibilities

As a Service Desk Analyst, your day-to-day work will include:

• Providing Level 1 technical support through calls, emails, and chat.
• Troubleshooting hardware, software, and basic network issues.
• Logging and tracking incidents using the company’s ticketing system.
• Escalating complex problems to higher-level support teams when needed.
• Managing user accounts, including creation and maintenance.
• Coordinating with internal teams and vendors to resolve issues.
• Identifying root causes of recurring technical problems.
• Resolving tickets within defined timelines and quality standards.
• Following company policies, compliance requirements, and best practices.
• Maintaining documentation, knowledge base articles, and system records.
• Supporting team development by training new hires and sharing knowledge.
• Contributing to process improvements to enhance customer satisfaction and resolution efficiency.

FAQs for HCL Off Campus Drive 2026

1. Who can apply for HCLTech Off Campus Drive 2026?

Any graduate from a recognized university can apply, as long as they have completed their degree without any pending backlogs and meet the required experience criteria.

2. Is prior work experience mandatory for this role?

Yes, candidates should have at least 6 months to 3+ years of full-time IT support experience. Internship or apprenticeship experience will not be considered.

3. What is the job location for this hiring?

The job location for the Service Desk Analyst role at HCLTech is Lucknow.

4. What skills are important for a Service Desk Analyst role?

Candidates should have good communication skills, basic networking knowledge, and strong troubleshooting abilities. A customer-focused approach and willingness to learn are also important.

5. How can I apply for HCLTech Off Campus Drive 2026?

You can apply online through the official HCLTech careers portal. It’s recommended to apply as soon as possible, as there is no fixed last date mentioned.