HCL tech hiring For IBM Business automation workflow

HCL Technologies Limited; Chennai; Hybrid; INR 600,000 - 1,000,000; Full time

Job summary

HCL Technologies Limited in Chennai seeks a software engineer to maintain existing features and troubleshoot issues, implementing improvements driven by business and client requirements in collaboration with both functional and technical teams.

The role involves supporting clients with data, ticket resolution, and day-to-day monitoring to ensure on-time delivery to defined quality standards. You will document enhancements for CMMi and collect requirements from customers and internal teams.

Responsibilities

• Maintain existing features and troubleshoot bugs as well as support enhancements or new developments based on business/client requirements and input from the functional and technical teams.
• Provide client support by presenting data, ticket resolution and day-to-day monitoring of client requirements and on-time delivery to defined quality standards.
• Engage in enhancement documentation creation for CMMi and client requirements.
• Provide technical guidance to junior developers.
• Interact with customers and internal teams to gather development requirements.

Job description

Role & responsibilities

• 1. To maintain existing features, troubleshoot bugs , resolve ad-hoc requests and provide support for enhancement (major and minor) /new developments based on business/ client requirements as well as from the functional and technical team of HCL on the project.
• 2. To provide client support by presenting data, information, ticket resolution and day to day support activities like monitoring client requirements as well as keeping track of schedule for on time delivery of assigned tasks as per the defined quality standards.
• 3. To perform activities related to enhancement creation of documents for CMMi and client requirements
• 4. To provide technical guidance to junior developers
• 5. To interact with the customer and internal teams to gather requirements for development purposes.