Lead Administrator (Tools & Automation)

HCL Technologies Limited; Bengaluru; On-site; INR 400,000 - 800,000; Full time

Job summary

HCLTech Bengaluru is seeking a dedicated support professional to diagnose and resolve complex technical issues impacting business operations. You will facilitate root cause analysis, maintain a knowledge base, mentor juniors, and deliver training while upholding ITIL and security standards.

Join a team that puts people first and helps clients across industries improve CSAT and security postures. This role offers growth within a global technology company and exposure to diverse business

Responsibilities

• Champion ITIL, security, and data privacy to deliver high-quality, well-documented solutions.
• Support complex incidents, perform root cause analysis, and implement fixes.
• Mentor junior analysts and deliver freshers training to build essential skills.
• Contribute to positive CSAT by providing fast, accurate, and secure resolutions.
• Proactively identify vulnerabilities to protect customer data.

Job description

To diagnose and resolve complex technical issues impacting business operations,facilitate root cause analysis and enhance customer feedback for support operations.

Key Responsibilities

• 1. To champion ITIL, security, and data privacy to offer high-quality, well-documented solutions, minimizing risks and maximizing customer satisfaction.
• 2. To provide support for complex incidents, escalated by analysts, perform root cause analysis, and implement solutions to resolve technical & security issues.
• 3. To work on value adding activities such as maintainenace of a comprehensive Knowledge base , act as a mentor to junior analysts,and deliver training programs for freshers, equipping them with essential skills to become productive .
• 4. To contribute to a positive customer experience and high CSAT scores by providing fast, accurate, and secure resolutions, fostering customer trust and satisfaction.
• 5. To proactively identify and address potential security vulnerabilities to protect customer data and prevent security incidents.

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September2026totaled $14.8billion.