GV Managed Services Americas 171368 - Internal

adpinternalcareers; India; On-site; INR 2,800,000 - 4,200,000; Full time

Job summary

ADP is seeking a Senior Payroll Lead to manage a team delivering end-to-end US/Canada payroll processing. The role requires strong leadership, extensive payroll knowledge, and the ability to drive improvements in a high-volume, client-facing environment.

The position involves ensuring compliance with payroll legislation, coordinating with stakeholders, and supporting year-end activities, audits, and regulatory reporting. Night shift coverage is part of the role.

Qualifications

• Minimum 10+ years of payroll experience with US/Canadian exposure.
• Proven leadership of small operations teams using GlobalView.
• Strong knowledge of payroll legislation, taxation, compliance and reporting.
• Experience delivering payroll service in a high-volume, client-facing setting.

Responsibilities

• Lead a team of payroll specialists for end-to-end US/Canada payroll processing.
• Ensure accurate, timely, compliant payrolls, tax reporting and year-end activities.
• Drive SLAs, quality standards and productivity targets.
• Coach and develop associates through feedback and performance planning.
• Monitor delivery metrics, workloads and team capacity to meet commitments.
• Escalate complex payroll, taxation, compliance, and client issues.
• Partner with clients, HR, Finance, Audit and Compliance to resolve issues.
• Ensure compliance with CPP, EI, W-2, FLSA, CRA and related regs.
• Support year-end activities, audits, and regulatory reporting.
• Drive process improvements, automation opportunities and efficiencies.
• Manage workforce planning, shift coverage and business continuity.
• Foster a high-performance culture focused on accountability and client satisfaction.

Skills

Payroll experience

GlobalView

People leadership

Payroll compliance

Payroll delivery

Leadership

Coaching

Talent development

Change management

Analytical skills

Problem solving

Decision making

Communication

Stakeholder management

Operational metrics

Quality programs

Productivity initiatives

Client escalations

Payroll projects

Process improvement

Project management

Tools

ADP GlobalView

SAP HCM Payroll

Workday

Ceridian Dayforce

UKG

Job description

Key Responsibilities

Lead and manage a team of payroll specialists responsible for end-to-end US and/or Canadian payroll processing. Ensure accurate, timely, and compliant delivery of payrolls, off-cycle payments, tax reporting, and year-end activities. Drive operational excellence through adherence to service level agreements (SLAs), quality standards, and productivity targets. Coach, mentor, and develop associates through regular feedback, performance management, and career development planning. Monitor payroll delivery metrics, workloads, and team capacity to ensure service commitments are consistently met. Act as the primary escalation point for complex payroll, taxation, compliance, and client service issues. Partner with clients, implementation teams, HR, Finance, Audit, and Compliance stakeholders to support payroll operations and issue resolution. Ensure compliance with applicable payroll legislation and statutory requirements, including: Canada: CPP, EI, ROE, T4, RL-1, provincial payroll regulations, and CRA requirements. United States: Federal, State, and Local tax regulations, W-2 processing, garnishments, FLSA requirements, and payroll tax compliance. Support year-end activities, audits, controls testing, and regulatory reporting requirements. Drive continuous improvement initiatives, process optimization, automation opportunities, and operational efficiencies. Manage workforce planning, resource allocation, shift coverage, and business continuity requirements. Foster a high-performance culture focused on accountability, collaboration, employee engagement, and client satisfaction.

Shift:Service( 06:30 PM - 03:30 AM)

Skill:Payroll

JobCode:SAP -HR

Grade/Level:G3L1

##LI-DNI10+ years of payroll experience with strong exposure to US and/or Canadian payroll operations.

• 2+ Globalview experience (MANDATORY) of people leadership experience small operations teams.
• Strong understanding of payroll legislation, taxation, compliance, and statutory reporting requirements.
• Experience managing payroll service delivery in a high-volume, client-facing environment.
• Demonstrated ability to lead teams through performance management, coaching, talent development, and change management initiatives.
• Experience working with payroll systems such as ADP GlobalView, SAP HCM Payroll, Workday, Ceridian Dayforce, UKG, or similar platforms.
• Strong analytical, problem-solving, organizational, and decision-making skills.
• Excellent communication and stakeholder management skills with the ability to influence across all organizational levels.
• Experience managing operational metrics, quality programs, productivity initiatives, and client escalations.
• Knowledge of payroll implementation, transformation, process improvement, or project management is preferred.