Guest Services Executive

JobTrade; Hyderabad; On-site; INR 250,000 - 400,000; Full time

Job summary

JobTrade is seeking a Guest Service Executive to engage with hotel guests, respond to reviews, and handle service requests. The role focuses on maintaining high guest satisfaction through effective communication and coordinated operations across hotel departments.

Ideal candidates will have strong English and Hindi skills, customer-service orientation, and a good understanding of hotel processes. Experience in hospitality is preferred, with the ability to work with diverse teams to ensure guest

Qualifications

• Excellent English and Hindi communication, both written and spoken.
• Strong interpersonal and relationship-building abilities.
• Good problem-solving and decision-making capabilities.
• Ability to identify, analyze, and resolve guest-related issues effectively.
• Understanding of hotel operations and process management.

Responsibilities

• Build and maintain positive relationships with hotel guests.
• Respond to and manage guest reviews across online platforms.
• Handle guest complaints, concerns, and service requests professionally.
• Ensure timely resolution of guest issues and follow up for satisfactory outcomes.
• Coordinate with hotel departments to address guest requirements and operational issues.
• Coordinate with external service providers when required.
• Monitor hotel processes and identify improvement opportunities.
• Support implementation of process improvements to enhance guest experience.
• Maintain high standards of customer service and guest satisfaction.
• Ensure a smooth and positive experience for guests throughout their stay.

Skills

English proficiency

Hindi proficiency

Communication

Interpersonal skills

Problem solving

Job description

Job Description:

Job Role

Guest Service Executive

Job Description

Key Responsibilities:

• Build and maintain positive relationships with hotel guests.


• Respond to and manage guest reviews across various online platforms.


• Handle guest complaints, concerns, and service requests professionally.


• Ensure timely resolution of guest issues and follow up for satisfactory outcomes.


• Coordinate with hotel departments to address guest requirements and operational issues.


• Coordinate with external service providers whenever required.


• Monitor hotel operational processes and identify areas for improvement.


• Support the implementation of process improvements to enhance guest experience.


• Maintain high standards of customer service and guest satisfaction.


• Ensure a smooth and positive experience for guests throughout their stay.

Requirements

• Excellent command of English and Hindi, both spoken and written.


• Strong communication and interpersonal skills.


• Good problem-solving and decision-making abilities.


• Ability to identify, analyze, and resolve guest-related issues effectively.


• Good understanding of hotel operations and process management.


• Experience in guest relations, online review management, or hospitality is preferred.


• Ability to work effectively with different hotel departments and service teams.

Requirements: