Guest Service Associate - Housekeeping

Novotel Hotels; Chennai District; On-site; INR 167,000 - 223,000; Full time

Job summary

Accor is seeking a hotel housekeeping associate to support daily operations in Chennai. You will assist in maintaining cleanliness, replenishing supplies, and attending to guest requests with a focus on service quality.

No prior experience is required as training will be provided and a strong English proficiency is preferred to communicate with guests and team members. This on-site role emphasizes safety, teamwork, and professional presentation.

Qualifications

• Good oral proficiency in English language.
• No prior experience required; training will be provided.
• Candidate should be able to understand and follow instructions.

Responsibilities

• Attend daily briefings and take on daily assigned tasks.
• Maintain cleanliness of assigned areas according to standards.
• Replenish guest supplies and promptly attend to guest requests.
• Report damages or malfunctions in rooms/areas to the Supervisor.
• Maintain equipment cleanliness and report issues.
• Record room status and daily productivity as required.
• Handle guest complaints tactfully and report incidents promptly.
• Carry out valet services when required (e.g. linen delivery).
• Be familiar with hotel fire and life safety procedures.
• Attend trainings and maintain professional appearance at all times.

Skills

English proficiency

Education

Primary school education

Job description

Job Description:

\"Why work for Accor?\"

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Primary Responsibilities

Operation

• Attend daily briefings and takes on daily assigned tasks
• Understand the difference in guest levels (VIPs) and Room Categories
• Clean and maintain areas of responsibility according to standards and procedures
• Replenish guest supplies and ensure that guests requests are promptly attended to
• Report damage or malfunction in hotel rooms/areas to Supervisor
• Maintain equipment in a proper state of cleanliness
• Maintain a section room report as well as a daily productivity report
• Reports lost and found articles to the housekeeping office immediately
• Handle guest complaints tactfully, and report incidents or any other irregularities to Supervisor in a timely manner
• Report unusual behavior/activities in guestroom, floors/ public areas to Supervisor
• Record room status in allocated section accurately
• Carry out valet services when required (e.g. delivery of linen, processing laundry orders)

Other Responsibilities

• Be well versed in hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the assigned by the Management
• Establish and maintain effective employee working relationships

Qualifications

• Primary school education
• Good oral proficiency in English language
• No experience is required, training will be provided

Requirements: