Guest Service Associate (Food & Beverage Service Associate) v4.0

Ceres Hotels; Panaji; On-site; INR 180,000 - 260,000; Full time

Job summary

Ceres Hotels in Goa, Panaji, is seeking a Guest Service Associate to deliver exceptional hospitality, take orders, serve food and beverages, and handle cash transactions with accuracy.

The ideal candidate will have proven guest service experience, knowledge of menu items and preparation methods, strong communication and interpersonal skills, and the ability to work in a fast-paced environment while managing multiple priorities.

Qualifications

• Minimum guest service experience in hospitality.
• Strong knowledge of menu items and preparation methods.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Basic math skills including calculating change, discounts and commissions.
• Familiarity with POS systems and inventory management software.

Responsibilities

• Provide exceptional customer service to guests and address concerns promptly.
• Take orders, serve food and beverages, and handle cash transactions.
• Maintain a clean, organized workspace while adhering to health and safety standards.
• Collaborate with team members to achieve sales goals and guest satisfaction.
• Resolve complaints professionally and efficiently.
• Ensure accurate inventory management and stock control.

Skills

Guest service experience

Food & beverage knowledge

Communication skills

Multitasking

Mathematical accuracy

POS systems familiarity

Tools

POS software

Inventory management software

Job description

Job Responsibilities

• Provide exceptional customer service to guests, ensuring their needs are met and concerns are addressed promptly.
• Manage multiple tasks simultaneously, including taking orders, serving food and beverages, and handling cash transactions.
• Maintain a clean and organized workspace, adhering to health and safety standards.
• Collaborate with other team members to achieve sales goals and improve guest satisfaction.
• Handle complaints or issues professionally, resolving problems efficiently.
• Ensure accurate inventory management and stock control.

Job Requirements

• Proven experience as a Guest Service Associate or similar role in the hospitality industry.
• Strong knowledge of food and beverage services, including menu items and preparation methods.
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
• Ability to work in a fast‑paced environment, managing multiple priorities and deadlines.
• Basic math skills, including calculating change, discounts, and commissions.
• Familiarity with point-of-sale systems and inventory management software.