Guest Service Associate - Food And Beverage

Accor

Gandhinagar

On-site

INR 167,000 - 223,000

Part time

7 days ago

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Job summary

Accor is seeking a part-time, permanent role at Grand Mercure Ahmedabad GIFT City to deliver courteous, professional service in the Food & Beverage area. The successful candidate will rotate across F&B sub-departments and be knowledgeable about menu offerings, aiming to upsell and ensure guest satisfaction.

The position requires a service-focused mindset, leadership experience, and strong interpersonal skills, with a welcoming, proactive approach to guests and colleagues alike.

Qualifications

Service focused personality and passion for everything food and beverage.
Experience in a leadership role is an asset.
Strong interpersonal and problem solving abilities and the ability to lead by example.

Responsibilities

Provide courteous, professional, efficient and flexible service at all times.
Perform all duties and tasks in the assigned place of work.
Rotate within the different sub departments of the Food & Beverage division or any other department as assigned.
Be fully conversant with all services and facilities offered by the hotel.
Perform opening and closing procedures established for the place of work as assigned.
Understand menu items and the ability to recommend F&B pairings and upsell alternatives.
Maintain cleanliness and organization of the place of work and surrounding area.
Monitor operating supplies and reduce spoilage and wastage.
Handle guest enquiries courteously and report issues with follow-up.

Skills

Service oriented

Interpersonal skills

Leadership

Problem solving

Job description

Job Description:

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

To provide courteous, professional, efficient and flexible service at all times following Grand Mercure Ahmedabad GIFT Citystandards.
To perform all duties and tasks in the assigned place of work
To be entirely flexible and adapt to rotate within the different sub departments of the Food & Beverage division or any other department of the hotel as assigned.
To be fully conversant with all services and facilities offered by the hotel.
To perform opening and closing procedures established for the place of work as assigned.
To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives.
To ensure that the place of work and surrounding area is kept clean and organized at all times.
To monitor operating supplies and reduce spoilage and wastage.
To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.

Qualifications

Your experience and skills include:
Service focused personality is essential and a passion for everything food and beverage
Previous experience in a similar leadership role is an asset
Strong interpersonal and problem solving abilities and the ability to lead by example

Additional Information

"Diversity&Inclusionfor Accor means welcoming each and everyoneandrespecting their differences by giving priority only to qualities andskills in extending employment and development opportunities.

Our ambition is toprovide meaningful employment, a warm and welcoming culture, excellentworking conditions and to promote the development ofall people, including thosewith disabilities.

Do not hesitate to let us know of any specific needs you may have so that we can take them into consideration."

Job Details