Guest Service Associate- F&B Service

Hyatt; New Delhi; On-site; INR 5,088,000 - 7,633,000; Full time

Job summary

Hyatt Regency London - The Churchill seeks an Assistant Manager – Front Office to lead guest services and ensure seamless service across shifts.

You will balance cash, supervise reception, and coach the team to exceed guest expectations while coordinating with other departments for a memorable stay.

Qualifications

• Minimum 2 years work experience in hotel operations.
• Excellent customer service, communication and interpersonal skills required.

Responsibilities

• Welcome guests with courtesy and professionalism, ensuring a high level of service.
• Balance cash and perform opening/closing procedures.
• Coordinate with subdepartments to ensure guest satisfaction and smooth handovers.

Skills

Customer service

Communication skills

Interpersonal skills

Education

Hospitality or Tourism degree/diploma

Job description

Close Inclusive Collection Job Postings Notification

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

Peggy Focheux Duval: Director of Learning & Development, France

To provide courteous, professional,efficient and flexible service consistent with the hotel’s policies in order to maximize guest satisfaction.To be entirely flexible and be able to be rotated within the different subdepartments of the Rooms division, or any other departments as assigned and asnecessary.

To ensure that the guests are offeredthe highest level of personalized service at all times and to report guest complaints or problems tosupervisors if no immediate solution can be found and assure follow up with guests. Awareness of hotelactivities and a proper handover of the pending points for next shift’s follow up and action is crucial.

To be aware of all hotel services,facilities, and promotions, and knowledgeable of upselling techniques. To balance the cash report andremittance envelop at the end of the shift, perform opening and closing procedures, and ensure that theAssistant Manager – Front Office signs all rebates and paid out vouchers with aclear explanation. To check and update the allocation of rooms for all guestsand follow up on the special requirements requested by the guests. To maintaina regular contact with long stay and suite guests to ensure their stays are anenjoyable one.

General responsibilities are tomaintain a high standard of grooming and hygiene at all times, to maintain agood rapport and working relationship with colleagues and all otherdepartments. Full support to Supervisors and team is essential, for any otherreasonable duties and responsibilities are assigned.

Qualifications

Responsible to welcome all guests, ensuring they have an exceptional staying experience; creating lasting memories and building relationships. You will bring our purpose to life, by using your personal flair and style when interacting with our guests. Ideally you have a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.

Hyatt Regency London - The Churchill | London , ENG , GB

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