Guest service Associate

IHG Hotels & Resorts; New Delhi; On-site; INR 200,000 - 320,000; Full time

Job summary

Crowne Plaza at IHG Hotels & Resorts in Delhi is seeking an energetic F&B Associate to deliver exceptional service in our dining venues. You will engage guests, assist with orders, and ensure smooth service aligned with hotel standards.

Freshers are welcome; a Diploma in Hotel Management is preferred. Strong English and local language skills, a customer-focused hospitality mindset, and flexibility to work shifts are required.

Qualifications

• A diploma or degree in Hotel Management, Food & Beverage, or a related field is preferred.
• Previous experience in food and beverage service is an advantage; freshers with a positive attitude and willingness to learn are welcome.
• Good communication and interpersonal skills.
• A customer-focused attitude with a passion for hospitality and guest satisfaction.
• Basic knowledge of food and beverage service standards, hygiene, and safety procedures.
• Ability to work effectively in a team and maintain attention to detail during busy service periods.
• Good command of English and the local language.
• Flexibility to work shifts, including evenings, weekends, and public holidays.

Responsibilities

• Delivering exceptional service – welcoming guests warmly, understanding their needs, and providing attentive and professional service throughout their dining experience.
• Creating memorable experiences – taking food and beverage orders accurately, serving dishes and beverages according to hotel standards, and ensuring guest satisfaction.
• Working as one team – coordinating with the kitchen, bar, banquet, and other hotel departments to ensure smooth and efficient operations.
• Maintaining high standards – ensuring the restaurant, banquet areas, and service stations are clean, organised, and ready for service.
• Following food safety and hygiene standards – adhering to hotel procedures, maintaining personal hygiene, and ensuring safe food and beverage handling practices.
• Supporting daily operations – assisting with table setup, mise-en-place, buffet arrangements, event service, and billing procedures as required.

Skills

Communication skills

Teamwork

Guest service

Education

Diploma in Hotel Management

Bachelor's degree in Hotel Management

Job description

At Crowne Plaza, we believe in delivering exceptional hospitality and creating memorable guest experiences. We’re looking for a passionate and service-oriented F&B Associate who takes pride in providing excellent food and beverage service. You’ll work closely with the Food & Beverage team to ensure every guest enjoys a welcoming, professional, and seamless dining experience.

What Your Day Will Look Like:

Every day is different at IHG, but you’ll mostly be:

• Delivering exceptional service – welcoming guests warmly, understanding their needs, and providing attentive and professional service throughout their dining experience.
• Creating memorable experiences – taking food and beverage orders accurately, serving dishes and beverages according to hotel standards, and ensuring guest satisfaction.
• Working as one team – coordinating with the kitchen, bar, banquet, and other hotel departments to ensure smooth and efficient operations.
• Maintaining high standards – ensuring the restaurant, banquet areas, and service stations are clean, organised, and ready for service.
• Following food safety and hygiene standards – adhering to hotel procedures, maintaining personal hygiene, and ensuring safe food and beverage handling practices.
• Supporting daily operations – assisting with table setup, mise-en-place, buffet arrangements, event service, and billing procedures as required.
• Handling guest feedback – responding to guest requests courteously and informing the supervisor or

What Your Day Will Look Like:

• A diploma or degree in Hotel Management, Food & Beverage, or a related field is preferred.
• Previous experience in food and beverage service is an advantage; freshers with a positive attitude and willingness to learn are welcome.
• Good communication and interpersonal skills.
• A customer-focused attitude with a passion for hospitality and guest satisfaction.
• Basic knowledge of food and beverage service standards, hygiene, and safety procedures.
• Ability to work effectively in a team and maintain attention to detail during busy service periods.
• Good command of English and the local language.
• Flexibility to work shifts, including evenings, weekends, and public holidays.

What You Can Expect From Us:

We give our people everything they need to succeed. From competitive compensation to a wide range of benefits, including a full uniform, impressive room discounts, and some of the best training in the business, we’re committed to helping you grow your hospitality career.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities and promotes a culture of trust, support, and acceptance.

IHG gives every member of the team the room they need to belong, grow, and make a difference. Through our my Wellbeing framework, we are committed to supporting your health, lifestyle, and workplace wellbeing.

So, join us and become part of our ever-growing global family.