Guest service Associate

Crowne Plaza Hotel; Delhi; On-site; INR 240,000 - 360,000; Full time

Benefits offered by this job

Full uniform

Impressive room discounts

Excellent training programs

Job summary

Crowne Plaza at InterContinental Hotels Group seeks a passionate F&B Associate to deliver attentive food and beverage service in a busy hotel setting. You will welcome guests, take orders, serve dishes and drinks, and coordinate with kitchen, bar and banquet teams.

Strong communication, a customer-focused attitude, and flexibility to work evenings, weekends, and holidays are essential. A hotel-management diploma is preferred; freshers are welcome and training is provided to help you grow in

Qualifications

• Diploma or degree in Hotel Management preferred.
• Experience in F&B service is advantageous; freshers welcomed.
• Good communication and interpersonal skills.
• Customer-focused attitude with passion for hospitality.
• English and local language proficiency; ability to work in shifts.

Responsibilities

• Delivering exceptional service – welcoming guests and attending to needs.
• Taking orders, serving dishes and beverages, and ensuring guest satisfaction.
• Coordinating with kitchen, bar, banquet and other departments for smooth service.
• Maintaining cleanliness and high standards in service areas.
• Adhering to food safety and hygiene procedures.
• Supporting daily operations and assisting with billing as required.
• Handling guest feedback courteously and promptly.

Skills

Customer service

Communication

Teamwork

Hospitality mindset

Flexible schedule

Education

Diploma/ Degree in Hotel Management

Job description

At Crowne Plaza, we believe in delivering exceptional hospitality and creating memorable guest experiences. We’re looking for a passionate and service-oriented F&B Associate who takes pride in providing excellent food and beverage service. You’ll work closely with the Food & Beverage team to ensure every guest enjoys a welcoming, professional, and seamless dining experience.

What Your Day Will Look Like:

Every day is different at IHG, but you’ll mostly be:

• Delivering exceptional service – welcoming guests warmly, understanding their needs, and providing attentive and professional service throughout their dining experience.
• Creating memorable experiences – taking food and beverage orders accurately, serving dishes and beverages according to hotel standards, and ensuring guest satisfaction.
• Working as one team – coordinating with the kitchen, bar, banquet, and other hotel departments to ensure smooth and efficient operations.
• Maintaining high standards – ensuring the restaurant, banquet areas, and service stations are clean, organised, and ready for service.
• Following food safety and hygiene standards – adhering to hotel procedures, maintaining personal hygiene, and ensuring safe food and beverage handling practices.
• Supporting daily operations – assisting with table setup, mise-en-place, buffet arrangements, event service, and billing procedures as required.
• Handling guest feedback – responding to guest requests courteously and informing the supervisor or

What Your Day Will Look Like:

• A diploma or degree in Hotel Management, Food & Beverage, or a related field is preferred.
• Previous experience in food and beverage service is an advantage; freshers with a positive attitude and willingness to learn are welcome.
• Good communication and interpersonal skills.
• A customer-focused attitude with a passion for hospitality and guest satisfaction.
• Basic knowledge of food and beverage service standards, hygiene, and safety procedures.
• Ability to work effectively in a team and maintain attention to detail during busy service periods.
• Good command of English and the local language.
• Flexibility to work shifts, including evenings, weekends, and public holidays.

What You Can Expect From Us:

We give our people everything they need to succeed. From competitive compensation to a wide range of benefits, including a full uniform, impressive room discounts, and some of the best training in the business, we’re committed to helping you grow your hospitality career.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities and promotes a culture of trust, support, and acceptance.

IHG gives every member of the team the room they need to belong, grow, and make a difference. Through our my Wellbeing framework, we are committed to supporting your health, lifestyle, and workplace wellbeing.

So, join us and become part of our ever-growing global family.